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Job summary

The coordinator oversees Christmas Kettle locations, managing staff and volunteers to ensure effective campaign operations and secure donation handling. They are responsible for scheduling, training, and maintaining positive relationships with site partners throughout the campaign.

Job details

Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description: Position Purpose summary: The Salvation Army Christmas Kettle Campaign is part of a century old tradition to contribute towards building strong communities by helping TSA to give hope to other. The Christmas Kettle Coordinator position is a short-term contract position. The successful candidate is responsible for oversight of several Christmas Kettle locations in a given geographical zone area. Zone locations include shopping malls, grocery stores and retail outlets. They organize, direct, and supervise the work performed by Christmas Kettle Campaign Workers. They will also ensure adequate staffing is met prior to and during each shift. Accountabilities: Incumbent may perform all, some, or similar range of duties as below: Attend a day of training/orientation on The Salvation Army and the Christmas Kettle Campaign. Provide support in getting Kettles to zone locations prior to staff and/or volunteer’s arrival at Campaign onset. Ensure all Kettle donations are delivered to secure location at shift completion. Communicate daily issues and supply deficiencies to the supervisor. Orient and remind staff/volunteers on proper Kettle handling and duties as required. Supervise, support and assign (as required) staff and/or volunteers throughout the Campaign. Visit locations during shift changes and intermittently. Ensure timesheets and mileage reports are submitted accurately and timely (weekly basis). Remain at the Kettle for the full shift (until relieved), ensuring security of donations received. Respond to questions/queries from potential donors regarding SA ministries and programs. Promote, coordinate, and oversee the activities of Christmas Kettle Campaign Worker staff and/or volunteers. Oversee the operations of the Christmas Kettle campaign including scheduling of staff and/or volunteers. Will participate in recruitment of kettle worker staff and/or volunteers. Orientation and performance management of kettle worker staff and/or volunteers. Coordinate the schedule for kettle staff and/or volunteers and respond to emergency absences, etc. Foster and maintain positive working relationships with kettle sites. Coordinate the delivery and pick-up of kettles to/from sites daily, ensuring the security of donations; may deliver and pick-up kettles in an emergency situation. Host at a kettle as required ensuring necessary coverage for breaks, etc. Ensure that kettle locations have adequate supplies of literature etc. Record statistical data and prepare weekly time sheets as required. Post campaign; organize retrieval of all equipment/supplies from various kettle locations. Perform other related duties as required. WORKING CONDITIONS: This is a temporary position. Shifts may include days, afternoons, evenings, weekend shifts, and split shifts, Monday through Saturday. Applicable shifts include a ½ hour unpaid meal break. Flexibility in scheduling is required, as the hours may increase as per operational requirements. Work environment is typically in malls/stores Standing for long periods will be required and exposure to cold weather Required to wear appropriate Salvation Army identification. Local travel is associated with this position. The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision, and Values, in a professional manner, upholding our code of conduct. Education, Qualifications and Certifications: Some high school coursework, completion of high school is an asset. Experience and Skilled Knowledge Requirements: A minimum of one year of related experience or working in customer service. Money handling experience is an asset. Experience in office administration. Experience with general office equipment and must have strong skills and experience using word processing (WORD); spread sheet use (EXCEL). Valid Ontario Class “G” Driver’s License, personal vehicle required and insurance, current copy of driver’s abstract for review and verification that is satisfactory to The Salvation Army, in its sole discretion, is required. Skills and Capabilities: Excellent interpersonal skills, integrity, and adaptability. Ability to multi-task and work well in a fast-paced office setting; attention to detail, problem solving and analytical skills. Ability to lift/move 9 to 12 kgs (20 – 25 lbs.) Enthusiastic Team Player with excellent communication and interpersonal skills. Strong customer service skills; enjoy liaising and working with people of all ages and abilities. Exhibit good listening skills, have strong oral/written communication skills. Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures. Honest, courteous, and punctual; prepared to act in the best interest of employer. Represent the organization in a positive, professional, and engaging manner. Attentive listening skills for supervision, coaching, and conflict resolution. Ability to maintain strict confidentiality in the handling of donor, volunteer, and organizational information. Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening. Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities. Compensation: The target hiring range for this position is $18.25 to $22.23 with a maximum of $26.20. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.

What you’ll do

The coordinator oversees Christmas Kettle locations, managing staff and volunteers to ensure effective campaign operations and secure donation handling. They are responsible for scheduling, training, and maintaining positive relationships with site partners throughout the campaign.

Requirements

Candidates must have at least one year of related experience in customer service or administration and possess strong skills in Microsoft Office. A valid driver's license and personal vehicle are required for local travel between kettle sites.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Microsoft Excel · Preferred
• record keeping · Preferred
• Communication · Preferred
• Office Administration · Preferred
• Microsoft Word · Preferred
• Supervision · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Supervision
• Staff scheduling
• Money handling
• Office administration
• Microsoft Word
• Microsoft Excel
• Communication
• Interpersonal skills
• Problem solving
• Attention to detail
• Conflict resolution
• Performance management
• Time management
• Record keeping
• Performance Management
• Operations
• Problem Solving
• Influencing Skills
• Influencing Without Authority
• Honesty
• Detail Oriented
• Analytical Skills
• Adaptability
• Enthusiasm
• Coaching
• Interpersonal Communications
• Professionalism
• Customer Service
• Office Equipment
• Valid Driver's License
• Multitasking
• Confidentiality
• Conflict Resolution
• Statistics
• Office Administration
• Scheduling
• Lifting Ability
• Spreadsheets
• Word Processing
• Listening Skills

Job areas

• Social Services
• Customer Service & Support
• Management & Leadership
• Retail
• Administrative
• Kettle Coordinator
• Customer Service Supervisor
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers