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Job summary

The Key Holder is responsible for providing exceptional customer service, managing POS transactions, and maintaining store inventory. They also oversee store opening and closing procedures while ensuring compliance with all regulatory guidelines.

Job details

Your Opportunity at FOUR20 Premium Market: We are looking for people that care and are passionate about cannabis and the community. People to contribute to our growing company and cannabis culture by being the best version of themselves. Our goal is to welcome the community by providing exceptional customer experience and education. It is a big responsibility to ensure customers are aware of ever-changing product formats and innovation. How we live it * By being responsible stewards of cannabis in the community, fostering strong relationships and sharing knowledge. * By curating a diverse, inclusive and supportive environment. We recognize passion, expertise and a willingness to take on new challenges. * By going above and beyond to deliver an unparalleled in-store experience through exceptional care and expertise. * By nurturing a safe and inclusive environment in the communities we operate in. Essential Functions * Being a kind and decent human being, be your authentic self, promote a safe and inclusive environment * Provide outstanding customer service by building baskets based on customers needs and recommendations * Working together as a team, contributing to our FOUR20 culture and ensuring a safe space for all customers and employees * Manage POS systems for transactions: sales, voids, discounts and promotions (Lightspeed POS) * Responsible for open and close procedures of the store * Be problem solvers: flexible with unforeseen situations and resolve any issues promptly and professionally * Curious mindset; continuous learning of Cannabis products, strains, categories and accessories * Maintain accurate inventory counts and reporting * Adhering to all regulatory guidelines, company policies and procedures * Comfortable working independently * Merchandising and stocking, keeping product levels maintained * Leverage our best in class in-house cannabis and sales education program. Non-Negotiables * Sellsafe (AB), Cannsell (ON) * Verify ID and eligibility of customers * Understand the regulations, uphold the standards, respect and understand the importance of your cannabis qualification * Reliable and strong communication with your team * Enthusiastic, friendly and proud to be part of the recreational cannabis market and evolving cannabis culture Requirements * Must be of legal age and hold a license in the province of the position *Non-negotiable* * Learn how to get started on your Cannabis Qualification: https://www.420pm.ca/careers * Retail and customer service experience * Familiarity with point of sale (POS) systems * Time Management Skills: Ability to manage and prioritize multiple tasks * Eager to learn and develop * Ability to work at multiple locations will allow for more hours and development * Flexible schedule, including evenings, weekends and holidays * Must be able to stand for long periods of time * Must be physically able to pull, push and carry up to 25 lbs

What you’ll do

The Key Holder is responsible for providing exceptional customer service, managing POS transactions, and maintaining store inventory. They also oversee store opening and closing procedures while ensuring compliance with all regulatory guidelines.

Requirements

Candidates must be of legal age, hold the required provincial cannabis license, and possess retail or customer service experience. Strong communication skills, familiarity with POS systems, and the ability to perform physical tasks like lifting up to 25 lbs are required.

Listed skills

• Time management · Preferred
• Point-of-sale systems · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Regulatory Compliance · Preferred
• Cash handling · Preferred
• Sales · Preferred
• Communication · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Point Of Sale Systems
• Inventory Management
• Cannabis Product Knowledge
• Cash Handling
• Communication
• Time Management
• Problem Solving
• Merchandising
• Regulatory Compliance
• Teamwork
• Sales
• Continuous Development
• Curiosity
• Willingness To Learn
• Cannabis
• Innovation
• Point Of Sale
• Prioritization
• Enthusiasm

Job areas

• Retail
• Customer Service & Support
• Sales
• Key Holder
• Shopkeepers
• First-Line Supervisors of Retail Sales Workers