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Job summary

Responsible for stocking merchandise, organizing the sales floor, and providing customer service. Operates heavy machinery like forklifts and reach trucks to move products and manage overhead inventory.

Job details

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot. Position Overview Freight Team Associates are responsible for stocking merchandise, organizing the sales floor to create a pleasant and safe shopping environment, and providing customer service as required by customer demand. In addition, most Freight Team Associates operate reach trucks, forklifts and order picker machines to bring down merchandise to the sales floor. Freight Team associates are required to pick orders when assigned and carefully packing them to ensure that products are not get damaged, and accurately labelling and placing orders into specified holding areas. Key Responsibilities Handling Merchandise Stocking merchandise onto shelves to achieve 100% in stock. Packing-out and packing-down merchandise as directed. Merchandising new items and promotions. Maintaining aisle cleanliness and shoppability to ensure merchandise Is accessible and presented in a visually appealing manner. Maintaining and organizing overheads (E.G., striping overheads). Communicating with other freight team members to ensure all product is stocked in the proper area. Ensures Customer Satisfaction Following Home Depot’s Get Model of Customer Service including Greeting, Engaging, and Thanking the Customer. When required, ask open ended questions about the customer’s projects in order to determine their needs and level of expertise. Maintains Safety and Security Moving freight safely from designated staging areas to overheads or bringing merchandise down from overheads using the appropriate equipment. Ensure customers are able to move through the aisles easily and safely. Follows all Safety and Loss Prevention Policies and Procedures. Competencies Action Oriented Communicates Effectively Customer Focus Drives Results Skills Interpersonal skills Organizational skills Direct Manager/Direct Reports Freight Team Supervisor Travel Requirements None Physical Requirements Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items Climbing Ladders - ability to climb a ladder, up to the height of 12 - 16 feet, to obtain or stock merchandise Working Conditions Working within a flexible schedule that includes overnight shift and may include evening and weekends. Warehouse environment that can be dusty and noisy. Passing forklifts emit gas fumes. Doors are frequently open, causing drafts and interior temperature changes. Minimum Education Highschool Diploma or Equivalent Minimum Years Of Work Experience 1 to 2 years Retail or Distribution experience an asset Minimum Leadership Experience NA Certifications NA Other Requirements/Assets Knowledge of operating reach trucks, forklifts and order picker machines an asset

What you’ll do

Responsible for stocking merchandise, organizing the sales floor, and providing customer service. Operates heavy machinery like forklifts and reach trucks to move products and manage overhead inventory.

Requirements

Requires a high school diploma and 1 to 2 years of retail or distribution experience. Ability to perform physical tasks including lifting and climbing ladders up to 16 feet is essential.

Listed skills

• Customer service · Preferred
• interpersonal skills · Preferred
• Safety Compliance · Preferred
• Forklift operation · Preferred
• Order Picker Operation · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Stocking
• Merchandising
• Customer Service
• Forklift Operation
• Reach Truck Operation
• Order Picker Operation
• Inventory Management
• Safety Compliance
• Organizational Skills
• Interpersonal Skills

Job areas

• Retail
• Logistics
• Manufacturing
• Customer Service & Support
• Trades