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Job summary

The Ice Patrol staff are responsible for ensuring the safety of participants during public skating sessions by enforcing rules and monitoring skater flow. They also provide minor first aid, assist with equipment set-up, and maintain positive rapport with patrons.

Job details

Our team is highly skilled, passionate about our community, and we care. Let’s grow together. Who We Are In Whitby, we are dedicated to our work, our community, and each other. We work hard, we have fun, and we celebrate our successes. The Town of Whitby is a community in transformation that is located in the heart of Durham Region in the eastern Greater Toronto Area. Whitby is the second-largest municipality in the region and one of the fastest-growing communities in Canada. Located on Lake Ontario and only an hour east of Toronto, the population of Whitby is expected to grow from 140,000 to more than 200,000 by 2031. Whitby’s Official Plan has been updated to establish new directions for Whitby’s planned growth and development; the protection of our natural and built environments; urban design intensification; sustainability; community improvement; and, new employment within this time frame. The Town of Whitby combines a small town atmosphere with the sophistication and amenities of a larger urban centre. Whitby boasts two beautiful heritage downtowns, one of the finest recreational harbours with an award-winning marina, year round sports and recreation activities, parks, trails, and a robust arts and culture scene, all of which are part of the extraordinary amenities that Whitby residents enjoy every day. Whitby has an exciting and aspiring future, with a community that is welcoming, growing and transforming. On our team, you can expect to make a difference through your work and have a direct impact on shaping our growing community. Creating an inclusive environment where employees experience job satisfaction and have rewarding careers is important to us. We live our values and foster a culture of collaboration, accountability, respect and engagement where people enjoy coming to work. The Town of Whitby is a hybrid organization. This means staff are empowered to do their best work from various locations, as appropriate for the position. We want to be the preferred employer for the most talented people who care about the Town of Whitby, and are excited and proud to serve our vibrant community. Let’s grow together. What You Will Get To Do The successful candidate will have a positive impact on our corporate culture by demonstrating the Town’s CARE core values (Collaborative, Accountable, Respectful, Engaged) through daily interactions with individuals at all levels of the organization, external contacts and elected officials. By effectively building positive rapport and relationships both internally and externally, the successful candidate will help us achieve our mission that together we deliver services that make a difference in our community. Reporting to the Supervisor, of Recreation & Community Programs, the Ice Patrol staff are responsible for the safety of the participants during Public Skating sessions Duties Include Greeting patrons in a welcoming and friendly manner Demonstrate and encourage safe etiquette by monitoring and controlling the flow and speed of skaters; Verify that all participants have proper admission; Enforcing rules and regulations including capacity limits, with an emphasis on the safety of the patrons; Providing minor assistance to patrons, providing minor first aid as required, complete accurate documentation for all accidents and incidents; Work in compliance with the provisions of the Occupational Health and Safety Act and adhere to the Town and facility service standards and policies Wear appropriate protective equipment at all times, including skates, a CSA-approved helmet; Assist with set‑up and take‑down of skating aids and equipment Move nets and support arena operators during games or events Other duties and responsibilities as assigned Who You Are Our Community Services team is looking for a self-motivated, solutions-oriented team member. You convey your thoughts clearly and concisely. You listen attentively and ask questions for clarification and understanding. Using sound judgment, you demonstrate tact, diplomacy and sound discretion when working with the public. You’re always happy to learn new things and to help build a working environment that encourages and cultivates new ideas. You foster a collaborative team environment among co-workers, and work well both independently and as part of a team. What You Bring To Our Team As the successful applicant, you must possess: a minimum Grade 10 education; current certification in Standard First Aid and CPR/AED (Level C) and; Proficient skating abilities with a solid understanding of safe on-ice practices must be able to communicate orally in a clear and concise manner; establish and maintain effective working relationships with staff and the general public; Ability to stand/skate for extended periods of time in a cold environment. possess well-developed interpersonal and public relations skills; able to exercise discretion, judgement and diplomacy; and a satisfactory Criminal Record Check with vulnerable sector screening prior to employment start date. What We Offer You Salary Range/Hourly rate: $19.50 - $21.65 Hybrid Information Frontline Hours Closing Date: September 24, 2026 Vacancy Statement: Unless specifically stated, all job postings at the Town of Whitby are to fill existing vacancies within our organization. AI Disclosure: The Town of Whitby confirms that artificial intelligence (AI) will not be used in the screening, assessment, or selection process for this position. Our commitment to Inclusion, Diversity, Equity, and Antiracism At the Town of Whitby, we view holistic inclusion as the pathway to achieving healthy relationships, inclusive excellence and fostering a culture where everyone can thrive. We acknowledge our history—the good and the bad, promote social justice and address discrimination and inequities. We strive to create a workplace that encourages you to always bring your authentic self to work. Equal Employment Opportunity Statement The Town of Whitby is an Affirmative Action/Equal Opportunity Employer. Applications from women and minority candidates are strongly encouraged. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law. Accommodation The Town of Whitby is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. We thank all applicants and advise that only those selected for further consideration will be contacted. Personal information provided is collected under the authority of The Municipal Act, 2001 and the Municipal Freedom of Information and Protection of Privacy Act.

What you’ll do

The Ice Patrol staff are responsible for ensuring the safety of participants during public skating sessions by enforcing rules and monitoring skater flow. They also provide minor first aid, assist with equipment set-up, and maintain positive rapport with patrons.

Requirements

Applicants must possess a minimum Grade 10 education and current certification in Standard First Aid and CPR/AED (Level C). Candidates are also required to have proficient skating abilities and the ability to work in a cold environment.

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• First Aid · Preferred
• Problem solving · Preferred
• CPR · Preferred
• interpersonal skills · Preferred
• Documentation · Preferred
• Communication · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Public skating safety
• First aid
• CPR
• AED
• Communication
• Interpersonal skills
• Customer service
• Conflict resolution
• Rule enforcement
• Skating proficiency
• Documentation
• Teamwork
• Problem solving
• Diplomacy
• Judgment

Job areas

• Sports & Recreation
• Government & Public Sector
• Customer Service & Support