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Job summary

The Team Lead supports store management in driving sales, delivering retail excellence, and creating engaging customer experiences. They are responsible for coaching consultants, managing store operations, and ensuring high standards of customer service.

Job details

Role Overview: With enthusiasm for our brand, you will support the Store Management team in delivering retail excellence, driving strong sales results, and creating engaging customer experiences. Key Job Accountabilities: * Handle customer questions and concerns efficiently & effectively, sharing feedback with Store Management team as needed * Problem solve effectively & proactively using available resources and guidance from Store Management team * Creatively support visual merchandising, inventory management, store cleanliness, and other store operations as needed * Communicate effectively and act as a flexible & responsible role model to your team * Develop customer loyalty by leveraging knowledge of our products, the beauty market, and trends in the beauty industry * Shape a customer-focused store experience by coaching Customer Consultants to drive customer engagement through storytelling, product demonstration, and bringing our brand to life * Meet sales & performance targets * Support training and onboarding of new Customer Consultants Skills/Competencies: * Experience in a customer-facing role and a genuine passion for the retail beauty industry * Ability to communicate & listen effectively * Strong interpersonal skills to build rapport with customers & provide appropriate solutions to customer needs * A positive mindset with the willingness to continuously develop yourself and your teammates * Ability to proactively manage time, multi-task, while working independently with minimal direction Physical Requirements: * Must be able to stand and walk for extended periods (up to 8 hours per shift) * Ability to lift and move products up to 25 lbs. * Frequent reaching, bending, crouching as required

What you’ll do

The Team Lead supports store management in driving sales, delivering retail excellence, and creating engaging customer experiences. They are responsible for coaching consultants, managing store operations, and ensuring high standards of customer service.

Requirements

Candidates should have experience in a customer-facing role and a passion for the beauty industry. The role requires the ability to stand for extended periods and lift up to 25 lbs, along with strong interpersonal and communication skills.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Communication · Preferred
• Multi-Tasking · Preferred
• Coaching · Preferred
• Team Leadership · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Retail Sales
• Team Leadership
• Visual Merchandising
• Inventory Management
• Problem Solving
• Communication
• Coaching
• Product Demonstration
• Time Management
• Multi-tasking
• Interpersonal Skills
• Beauty Industry Knowledge
• Management
• Training And Development
• Enthusiasm
• Interpersonal Communications
• Sales
• Multitasking
• Cleanliness
• Employee Onboarding
• Loyalty Programs
• Lifting Ability
• Retail Operations
• Customer Engagement
• Rapport Building

Job areas

• Retail
• Management & Leadership
• Customer Service & Support
• Sales
• Outlet Manager
• Store Lead
• Shop Sales Assistants
• Retail Salespersons