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Job summary

The Passenger Services Agent is responsible for managing passenger check-in, ticketing, and baggage processing while providing special assistance to VIPs and passengers with specific needs. They also ensure compliance with security protocols and assist with gate operations and flight interruptions.

Job details

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things, and Win as a Team, and we are currently seeking dedicated individuals who align with these values to join our team at various locations across the globe. Job Summary Passenger Services Agent provides all necessary and required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jetway operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints, and other duties as assigned. Your activities Inspect and verify passenger documentation Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations Manage passenger baggage processing, including handling and fee calculation if applicable Assist passengers as needed through arrival and check-in processes, including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers, and passengers in need of wheelchair assistance Direct passengers through Customs, Immigration, and Quarantine, as required Make public address announcements as required Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival Comply with all federal, state, municipal, airport authority, and carrier security requirements and Swissport SOPs and policies Operate equipment, including the jetway, computer keyboards, and carrier-specific reservation/ ticketing software Produce all required, work-related documentation Other duties as assigned Your profile Excellent communication skills (written/verbal) in English Ability to communicate in other languages (Mandarin, Cantonese, Farsi, Arabic, French) is a plus High School diploma or GED equivalent Have the flexibility to work unrestricted hours on a part-time basis (between 20-32 hrs/week) Be flexible to work different shifts (days, evenings, nights, weekends, holidays) Minimum 1 year of relevant work experience in a fast-paced environment Attentive to detail and committed to continuous improvement Self-motivated and able to work independently Ability to follow processes and procedures and apply a flexible approach when required Must be able to type and learn airline-specific computer reservation/ ticketing software Must be at least 18 years old Eligible to work in Canada with an open, valid work permit. Driver's License Class 7N or higher Must be willing to work in inclement weather What we offer Competitive pay Paid training Group benefits (Insurance, RRSPs, etc.) Free parking Uniform At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Visit our website at www.careers.swissport.com to learn more about Life at Swissport. Join Swissport today and be part of a team that connects the world of aviation! #P1

What you’ll do

The Passenger Services Agent is responsible for managing passenger check-in, ticketing, and baggage processing while providing special assistance to VIPs and passengers with specific needs. They also ensure compliance with security protocols and assist with gate operations and flight interruptions.

Requirements

Candidates must have a high school diploma or GED and at least one year of relevant experience in a fast-paced environment. Applicants must be at least 18 years old, possess a valid Canadian work permit, and hold a Class 7N driver's license or higher.

Benefits

• Paid training • Insurance • RRSPs • Free parking • Uniform

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Ticketing
• Baggage processing
• Public address announcements
• Attention to detail
• Computer reservation software
• Problem solving
• Time management
• Interpersonal skills
• Cargo Handling
• Farsi Language
• Valid Driver's License
• Self-Motivation
• Arabic Language
• Calculations
• Cantonese Chinese
• Mandarin Chinese
• Customer Service
• Continuous Improvement Process
• English Language
• French Language
• Security Requirements Analysis
• Reservations

Job areas

• Transportation
• Customer Service & Support
• Logistics
• Security & Safety
• Passenger Service Agent
• Travel Attendants and Travel Stewards
• Passenger Attendants