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Job summary

The receptionist will serve as the primary point of contact for residents and visitors while managing daily clerical and accounting tasks. They are responsible for maintaining office documentation, handling mail, and ensuring the residence remains a safe and welcoming environment.

Job details

Receptionist/Concierge The Opportunity Are you a welcoming, detail-oriented professional who thrives in a supportive environment? As a Receptionist/Concierge at Chartwell, you will be the friendly face of our residence and a key part of the day-to-day operations. You’ll manage a variety of clerical and accounting tasks, interact warmly with residents and visitors, and contribute to a safe, comfortable, and engaging atmosphere. What You’ll Do * Welcome residents, families, and visitors, and respond to inquiries with care * Answer phones, route messages, and manage incoming and outgoing mail * Maintain accurate records, files, and office documentation * Assist with billing, accounts payable/receivable, and daily bank deposits * Support the team in keeping the residence safe, secure, and well-organized * Ensure health, safety, and confidentiality policies are always followed. What You’ll Bring * Secondary school diploma (Grade 12) or equivalent required * Previous experience in a receptionist, clerical, or bookkeeping role * Proficiency in Microsoft Word and Excel; working knowledge of office systems * Exceptional communication and customer service skills * Ability to multitask, prioritize, and remain calm under pressure * Comfort interacting with seniors, families, and visitors with warmth and empathy * Organized, self-motivated, and able to work both independently and in a team What We Offer * A safe, inclusive workplace where you’re supported and appreciated * Competitive compensation and benefits * Opportunities for leadership development and career growth * A warm, welcoming culture inspired by our vision of making people’s lives better, driven by our mission to create happy, healthy, and meaningful lives for our residents Additional Requirements * Ability to manage physical and mental demands of the role * Must be prepared to respond to emergency situations * Clear Criminal Background Check, VSS and TB Test where required At Chartwell, we’re all about Making People’s Lives BETTER: the lives of our residents and their families, and the lives of our employees. Join an exceptional group of diverse, inspiring, and caring people who are empowered to provide personalized, human experiences for our residents and staff through the connections they make every day within our communities. Chartwell’s commitment to diversity and inclusivity is a commitment to hiring people whose skills and abilities contribute the most to the success of the organization and who reflect the communities in which we live and work. We are an equal opportunity employer and welcome applications from a wide range of qualified candidates, including people with disabilities. If you have questions or require assistance with the application process, please email accessibility@chartwell.com or call 1-888-663-6448. Chartwell may use artificial intelligence to assist in screening and assessing applicants for this position. We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

What you’ll do

The receptionist will serve as the primary point of contact for residents and visitors while managing daily clerical and accounting tasks. They are responsible for maintaining office documentation, handling mail, and ensuring the residence remains a safe and welcoming environment.

Requirements

Candidates must possess a secondary school diploma and have previous experience in a receptionist or bookkeeping role. Proficiency in Microsoft Office and strong interpersonal skills are required to support the daily operations of the retirement residence.

Benefits

• Competitive compensation • Leadership development • Career growth opportunities

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Microsoft Excel · Preferred
• record keeping · Preferred
• Accounts receivable · Preferred
• Communication · Preferred
• Multitasking · Preferred
• Prioritization · Preferred
• Microsoft Word · Preferred
• Billing · Preferred
• Bookkeeping · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Microsoft Word
• Microsoft Excel
• Bookkeeping
• Clerical tasks
• Multitasking
• Prioritization
• Office systems
• Record keeping
• Billing
• Accounts payable
• Accounts receivable
• Empathy
• Problem solving
• Workplace Inclusivity
• Composure
• Self-Motivation
• Accounts Payable
• Accounts Receivable
• Accounting
• Artificial Intelligence
• Deposit Accounts
• Clerical Works
• Customer Service
• Confidentiality
• Leadership Development
• Operations
• Calmness Under Pressure
• Detail Oriented

Job areas

• Administrative
• Customer Service & Support
• Finance & Accounting
• Healthcare
• Concierge/Receptionist
• Concierge
• Client Information Workers Not Elsewhere Classified
• Concierges