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Job details

Role Description The Remote Customer Support Specialist is a part-time role responsible for assisting clients and attendees with inquiries before, during, and after events. On a day-to-day basis, this role responds to emails, chats, and calls, provides technical support for event platforms or registration systems, and resolves issues in a timely and professional manner. The specialist documents common questions, updates FAQs, and collaborates with the event coordination team to ensure a consistent, high-quality support experience. This role also gathers feedback to help improve processes and enhance overall customer satisfaction. The position is fully remote, requiring reliable internet access and the ability to work flexible hours aligned with event schedules. Qualifications Candidates should possess strong Customer Support and Customer Satisfaction skills, with a focus on resolving issues and delivering a positive experience. Candidates should possess excellent Interpersonal Skills, including clear communication, empathy, and the ability to build trust with diverse clients and attendees. Candidates should possess Technical Support and Analytical Skills to troubleshoot basic technical issues and interpret information to find effective solutions. Candidates should possess strong organizational and time-management skills, with the ability to handle multiple inquiries and prioritize tasks in a remote environment. Candidates should possess proficiency with common digital tools (email, chat platforms, ticketing systems) and the willingness to learn event-specific software. Previous experience in customer service, event support, or a related field is preferred, along with a high school diploma or equivalent; additional education in communications or hospitality is a plus.

What you’ll do

The specialist provides technical and general support to clients and attendees via email, chat, and calls before, during, and after events. They are also responsible for updating FAQs and collaborating with the event coordination team to improve customer satisfaction.

Requirements

Candidates need strong interpersonal and technical troubleshooting skills along with proficiency in digital communication tools. A high school diploma is required, while experience in event support or further education in hospitality is preferred.

Listed skills

• Time management · Preferred
• Customer support · Preferred
• interpersonal skills · Preferred
• Communication · Preferred
• Technical Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Support
• Customer Satisfaction
• Interpersonal Skills
• Technical Support
• Analytical Skills
• Organizational Skills
• Time-management
• Digital Tools
• Ticketing Systems
• Communication
• Empathy

Job areas

• Customer Service & Support
• Hospitality
• Administrative