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Job summary

The Key Holder supports the sales plan by managing store operations, acting as manager on duty, and leading the team to deliver exceptional customer experiences. Responsibilities include executing opening/closing routines, managing bank deposits, and overseeing visual presentation and floorsets.

Job details

Career Development | 40% Discount | EAP | Fun Stores At Bath & Body Works, we believe everybody deserves to feel good. When you join us, you're part of more than an iconic fragrance and personal care brand — you become part of Gingham Nation, where people are at the center of everything we do. We believe great associate experiences create great consumer experiences. When our associates feel supported, inspired and empowered, consumers feel it. Whether you're starting your career or building your next chapter, we invest in your growth so you can learn, lead and help create feel good moments every day. As a Key Holder, you will support delivering sales plan through effective execution of store and operational tasks. Our store leaders are the front line of our field leadership team: they're retail and customer-savvy, dedicated brand ambassadors, and thrive on the connections we make with our customers. Responsibilities Responsible for leadership tasks as delegated by the store manager including acting as manager on duty, when scheduled, to address customer experience, vendor relationship, or maintenance issues. Provide individual and team performance feedback and recommendations to managers. Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge. Display knowledge of product, company policies, and store strategies. Set the direction and goals for the day/shift when associates arrive for work. Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives. Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations. Assist with floorset execution, window changes, visual presentation, and marketing placement as needed. All store positions require constant physical activity, including standing, walking, reaching, and lifting. Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for customers and to maintain the visual appearance of the store. Associates should be able to lift 10 pounds consistently and up to 50 pounds. Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations. Maintain our values, policies, and procedures. Qualifications Thrives in a customer-first based retail environment. Ability to foster a customer-focused selling culture. Demonstrated sales, customer experience, and operational results in a fast-paced environment. Effective communication skills, being open to feedback, and the ability to adapt quickly. Ability to provide in the moment coaching to associates. Ability to de-escalate store and customer situations effectively. Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays. Education High school diploma, GED certificate, or Relevant Work Experience. Core Competencies Lead with Curiosity & Humility Build High Performing Teams for Today & Tomorrow Influence & Inspire with Vision & Purpose Observe, Engage & Connect Strive to Achieve Operational Excellence Deliver Business Results Benefits Feeling good starts with you. We invest in benefits that support your well-being, growth and future, helping you thrive as a creator of feel good — every day. Benefits for eligible associates include: No-cost mental health and well-being support through our Employee Assistance Program (EAP). Enjoy a 40% merchandise discount and qualify for free products so you can experience and share the brand you love. Visit bbwbenefits.com for more details. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. We are an equal opportunity employer. We do not make employment decisions based on an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in Canada. Application window will close when all vacancy/vacancies are filled.

What you’ll do

The Key Holder supports the sales plan by managing store operations, acting as manager on duty, and leading the team to deliver exceptional customer experiences. Responsibilities include executing opening/closing routines, managing bank deposits, and overseeing visual presentation and floorsets.

Requirements

Candidates must have a high school diploma or equivalent and experience in a fast-paced, customer-focused retail environment. Availability to work peak times, including evenings, weekends, and holidays, is required along with the ability to perform physical tasks.

Benefits

• Career Development • 40% Merchandise Discount • Employee Assistance Program (EAP) • Free Products

Listed skills

• Communication Skills · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Retail Leadership
• Customer Experience
• Sales Execution
• Operational Management
• Team Coaching
• Conflict De-escalation
• Visual Merchandising
• Inventory Management
• Communication Skills
• Performance Feedback

Job areas

• Retail
• Sales
• Customer Service & Support
• Management & Leadership