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Job summary

Engage customers, provide knowledgeable and courteous service, promote loyalty programs, and use suggestive selling to support individual and store sales goals. Support sales floor, fitting room, cash wrap, and back-of-house operations while maintaining an organized work area and resolving customer issues professionally.

Job details

About Old Navy Forget what you know about old-school industry rules. When you work at Old Navy, you’re choosing a different path. From day one, we’ve been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season. We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we’re family. About The Role As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach. What you'll do Consistently treat all customers and employees with respect and contribute to a positive work environment. Promote loyalty by educating customers about our loyalty programs. Seek out and engage with customers to drive sales and service using suggestive selling. Enhance customer experience using all omnichannel offerings. Be accountable to personal goals which contribute to overall store goals and results. Support sales floor, fitting room, cash wrap, back of house, as required. Maintain a neat, clean and organized work center. Handle all customer interactions and potential issueseturns courteously and professionally. Execute operational processes effectively and efficiently. Who you are A good communicator with the ability to effectively interact with customers and your team to meet goals. A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers. Passionate about retail and thrive in a fastpaced environment. A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required. Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts. Able to utilize retail technology. Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs. Benefits at Old Navy Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic, Old Navy and Athleta, 30% off at Outlet, and 10% off markdowns at Gap, Banana Republic and Outlet. Competitive Paid Time Off plans.* Company match for donations and volunteer time* Registered Retirement Savings Plan Employee stock purchase plan.* Medical, dental, vision and life insurance.* Virtual health care 24/7* Maternity/Parental Top Up.* See more of the benefits we offer. For eligible employees Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.

What you’ll do

Engage customers, provide knowledgeable and courteous service, promote loyalty programs, and use suggestive selling to support individual and store sales goals. Support sales floor, fitting room, cash wrap, and back-of-house operations while maintaining an organized work area and resolving customer issues professionally.

Requirements

The role calls for strong communication, customer-service, and problem-solving abilities, along with an interest in retail and comfort working in a fast-paced environment. Candidates must be flexible to work evenings, weekends, holidays, or overnight shifts, use retail technology, and be able to move around the store and lift up to 30 pounds.

Benefits

• Merchandise Discount • Paid Time Off • Donation Matching • Volunteer Time • Registered Retirement Savings Plan • Employee Stock Purchase Plan • Medical Insurance • Dental Insurance • Vision Insurance • Life Insurance • Virtual Health Care • Maternity and Parental Leave Top-Up

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Organization · Preferred
• adaptability · Preferred
• Product Knowledge · Preferred
• Cash handling · Preferred
• Sales · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Sales
• Suggestive Selling
• Product Knowledge
• Customer Engagement
• Loyalty Program Promotion
• Omnichannel Customer Experience
• Communication
• Teamwork
• Problem Solving
• Adaptability
• Retail Technology
• Cash Handling
• Fitting Room Support
• Inventory and Stockroom Support
• Organization

Job areas

• Retail
• Sales
• Customer Service & Support