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Job summary

Deliver exceptional customer service by building emotional connections and promoting brand loyalty through storytelling. Collaborate with the team to achieve sales goals while maintaining an organized and welcoming store environment.

Job details

At Swarovski, your ideas are valued, and your work helps create unforgettable moments for our customers every day. Ready to bring brilliance to life with one of the most iconic brands in fashion and design? Join our retail team and be part of a culture where service meets style, and every interaction reflects the pop luxury and elegance of Swarovski. As a Sales Consultant, you’ll deliver exceptional service, create memorable brand experiences, and inspire customers with your passion for our products, all while achieving sales goals and contributing to a vibrant team. About the Job Deliver outstanding customer service and create emotional connections through storytelling Build trust and lasting relationships with customers, promoting loyalty programs Achieve individual and team sales goals, taking accountability for results Collaborate with your team to create a welcoming, organized store environment Stay up to date with brand products knowledge, using digital tools to enhance the customer experience About You Passionate about fashion, luxury, or lifestyle brands Experienced in a multicultural retail environment Excellent and proven customer service skills and a winning personality that builds trust Curious, empathetic, and results-driven team player with a commercial mindset Digitally savvy and comfortable using retail technology Confident expressing your individuality and bringing creative ideas to the team What We Offer You can expect a range of benefits, including: Recognition awards that celebrate your achievements Exclusive employee discounts on Swarovski products Paid volunteering leave to support causes you care about A global employee assistance program offering support in the areas of mental, physical, and emotional health, managerial support as well as financial and legal matters Comprehensive product and personal training to help you grow Opportunities for career development Many of our Sales Consultants grow into leadership or specialist roles such as Store Manager, Trainer or Visual Merchandiser roles. We support your development so you can build a career that matches your ambitions. About Swarovski Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world’s finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor. Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger. Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong. Swarovski Canada Limited supports the full inclusion of persons with Disabilities as set out in the Human Rights Code and the Disabilities Act of Accessibility for Ontarians Disability Act (AODA), AMA – Accessibility Manitobans Act and the DPC Disabled Persons Commissions Act. Disability related accommodation is made available on request. Please advise us if you have any questions or should you require our materials in an alternate format by contacting us at HR.Canada@swarovski.com. Swarovski Canada Limited appuie l’inclusion complète des personnes handicapées, tel que prévu dans le Code des droits de la personne de l’Ontario et la Loi de 2005 sur l’accessibilité pour les personnes handicapées de l’Ontario, la Loi sur l’accessibilité pour les Manitobains et la Disabled Persons Commission Act de la Nouvelle-Écosse. Mesures d’adaptation disponibles sur demande. Si vous avez des questions ou besoin de matériel adapté, veuillez communiquer avec nous, à HR.Canada@swarovski.com. Relevant for Canada only: Nova Scotia - Disabled Persons Commissions Act (DPC) Manitoba - Accessibility Manitobans Act (AMA) Ontario - Accessibility for Ontarians Disability Act (AODA) Swarovski Canada Limited supports the full inclusion of persons with Disabilities as set out in the Ontario Human Rights Code and the Accessibility for Ontarians Disability Act (AODA). Disability related accommodation is made available on request. Please advise us if you have any questions or should you require our materials in an alternate format

What you’ll do

Deliver exceptional customer service by building emotional connections and promoting brand loyalty through storytelling. Collaborate with the team to achieve sales goals while maintaining an organized and welcoming store environment.

Requirements

Candidates should have a passion for fashion and luxury brands with proven experience in a multicultural retail environment. Strong interpersonal skills, a results-driven mindset, and comfort with retail technology are essential.

Benefits

• Recognition awards • Employee discounts • Paid volunteering leave • Global employee assistance program • Product training • Personal training • Career development opportunities

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Product Knowledge · Preferred
• Sales · Preferred
• Communication · Preferred
• Relationship Building · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Sales
• Storytelling
• Relationship building
• Retail technology
• Communication
• Teamwork
• Product knowledge
• Fashion knowledge
• Commercial mindset
• Product Knowledge
• Empathy
• Accountability
• Curiosity
• Customer Service
• Disabilities
• Employee Assistance Programs
• Leadership
• Innovation
• Relationship Building
• Visual Merchandising
• Emotional Health

Job areas

• Retail
• Sales
• Customer Service & Support
• Retail Sales Consultant
• Shop Sales Assistants
• Retail Salespersons