Find your next opportunity

Why it matched your search

• Title matches

Job summary

The Service Dispatcher will evaluate customer calls and match the right technician to every job. Key tasks include managing technician whereabouts, ensuring quality customer experience, and updating customers on technician progress.

Job details

The Opportunity: A great customer experience starts with strong communication and coordination. At Birnie Plumbing & Drains, our Service Dispatcher is a vital team member who prioritizes urgent customer needs, manages technician schedules, keeps customers informed throughout the day, and matches the right technician to the right job, ensuring that each service call runs smoothly from start to finish. Key job tasks include: * Learn the business and learn how to prioritize the most urgent customer calls. * Manage the whereabouts and needs of technicians in the field. * Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field. * Record and report the service calls. * Update customers throughout the day on the technician’s progress. * Be professional and establish customer rapport. * Participate in training so that you grow and develop as a professional. Job Type: Part Time Pay: $20 - $30 per hour What We Offer: * Competitive wages. * Great health benefits because your health is important to us. * RRSP plan with company match. * Supportive team environment. * Culture building events. What We Need From You: * Minimum two years experience as a dispatcher. * Experience dispatching in the home service industry is preferred. * You are a great communicator and are able to connect and build positive relationships with customers and your team. * You are detail-oriented with the ability to multitask. * You are highly organized with exceptional follow-through abilities. * You have the ability to build trust, diffuse conflict and hold others accountable. * You demonstrate a positive attitude and are willing to learn and grow. Job Availability We accept applications for this position on an ongoing basis. We are currently considering applications for future opportunities. We encourage all interested candidates to apply. Artificial Intelligence (AI) We use an Applicant Tracking System that may use AI components to assist in the screening or assessment of job applications for this position. All final hiring decisions are reviewed and made by our human recruitment team. About Us: Trusted for over 100 Years! Birnie Plumbing & Drains is a family-owned company that has proudly served our community since the 1920s. With four generations of expertise, we specialize in residential plumbing & drains services while delivering quality workmanship, lasting solutions, and exceptional customer care. Our team is dedicated to enhancing the lives of the people we meet every day, just as we have done for generations. Learn more at www.birnie.pro [http://www.birnie.pro] Please note Birnie Plumbing & Drains is an equal opportunity employer. Accommodations are available through the hiring process upon request. Please notify us if you require an accommodation and we will work with you to meet your needs. Compensation: $20.00 - $30.00 per hour Company History In the 1920's John Birnie saw an opportunity in the newly developing city of Hamilton, Ontario, and started a sewer and cement business under the name of John Birnie Sewer and Cement. The company earned a reputation for good work at a quality price and for caring about customers’ homes. In 1946 Thos. Birnie (John's Son) took on the business and put it in his name and shortly thereafter his sons (Roy Birnie & Bob Birnie) soon followed him into the business. In 2000 the company was accidentally left out of the phone book and had to develop a strategy to help customers remember who to call in a STINKY situation, and that's where the phone number 5-Stinky came from. In 2010 Roy and Bob's sons came into ownership with their dads, continuing the family legacy. In 2025, in celebration of over 100+ years in business the company launched a new name and logo, paying homage to the company's history and dedication of service to the community. To this day, the business is still owned and operated by the Birnie family and includes other members of the family and staff that have made their careers with us.

What you’ll do

The Service Dispatcher will evaluate customer calls and match the right technician to every job. Key tasks include managing technician whereabouts, ensuring quality customer experience, and updating customers on technician progress.

Requirements

Candidates should have a minimum of two years of experience as a dispatcher, preferably in the service industry. Strong communication skills and the ability to build positive relationships are essential.

Benefits

• Competitive Wages • Great Health Benefits • RRSP Plan With Company Match • Supportive Team Environment • Culture Building Events

Listed skills

• Customer service · Preferred
• Detail-oriented · Preferred
• Communication · Preferred
• Multitasking · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Communication
• Customer Service
• Detail-Oriented
• Multitasking
• Organizational Skills
• Follow-Through
• Conflict Resolution
• Positive Attitude
• Willingness To Learn

Job areas

• Customer Service & Support
• Trades
• Administrative