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Job summary

Supervise daily guest services activities and ensure theatre policies and procedures are maintained. Provide guidance to Customer Service Attendants and act as the primary contact for problem resolution with patrons and staff.

Job details

Requisition ID: 23111 Department: Rec, Cultural & Facility Services Dept. Service: Community Rec, Culture & Sport Services 1 or more Part-time Continuous Positions – up to 24 hours per week Salary Information: $21.859 - $25.770 per hour (2024 rates of pay) Various Shifts: Days, Evenings, Weekends Affiliation: CUPE 503 PT - RC & Aquatics/CUPE 503 PT Rec Location: Various locations City: Ottawa, ON Job Category: Recreation, Cultural & Facility ServicesApplication Close: 06/06/2027JOB SUMMARY Cultural and Heritage Programs is responsible for multi-disciplinary arts centres, heritage and museum facilities and structures, the delivery of arts, heritage and museum public programming and events, volunteer program development, audience development, and exhibits and research. You are responsible to supervise day to day activities in guest services, ensure that theatre policies and procedures are maintained, and promote excellent customer service relations. You also: provide support in delivery of cash management; clerical/administrative support; technical duties; general supervision and quality service to customers and clients; monitor, train and provide guidance to Customer Service Attendants; and act as first contact for problem resolution with patrons, tenants, maintenance staff and building security. EDUCATION AND EXPERIENCE Completion of Grade 12 Minimum of 1 year of experience customer service by phone and in person in a cultural setting. CERTIFICATIONS AND LICENCES Current Standard First Aid, CPR and/or AED certificatesAODA Customer Service/IASR TrainingKNOWLEDGE Demonstrated expertise with computers and an ability to develop a comprehensive understanding and expertise with corporate software applications. Must be familiar with all applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the work place, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation and City policies and procedures. COMPETENCIES, SKILLS AND ABILITIES Excellent organizational skills and an ability to work in a multi-task environment. Demonstrated effective decision-making and judgment. Demonstrated leadership abilities. Understanding of cash management and process systems Self Starter Flexibility Proven team leader Demonstrated ability to manage complex demands simultaneously WHAT YOU NEED TO KNOW Language Requirement: Various language requirements, locations may require English only, French only OR Bilingual competencies. Some positions require English oral, reading, and writing. Some positions required French oral, reading and writing. Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check (Level 2) with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction. Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted. The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions. Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire. The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation. Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at esc-cse@ottawa.ca.

What you’ll do

Supervise daily guest services activities and ensure theatre policies and procedures are maintained. Provide guidance to Customer Service Attendants and act as the primary contact for problem resolution with patrons and staff.

Requirements

Requires a high school diploma and at least one year of customer service experience in a cultural setting. Must hold current Standard First Aid, CPR/AED certifications and AODA Customer Service training.

Listed skills

• Customer service · Preferred
• Leadership · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Supervision
• Cash Management
• Leadership
• Organizational Skills
• Decision Making
• Problem Resolution
• Administrative Support
• Technical Support
• Team Leadership
• Multi-tasking
• Health and Safety Compliance
• Employment Equity
• Self-Starter
• Cardiopulmonary Resuscitation (CPR) Certification
• First Aid Certification
• Program Development
• Research
• Automated External Defibrillator
• Audience Development
• Multilingualism
• Clerical Works
• Communication
• English Language
• French Language
• Problem Solving
• Multitasking
• Process Architecture
• Writing

Job areas

• Sports & Recreation
• Customer Service & Support
• Management & Leadership
• Government & Public Sector
• Art & Design
• Box Office Supervisor
• Office Manager (General)
• Office Supervisors
• First-Line Supervisors of Office and Administrative Support Workers