Security Guard - Mall - Casual

Job summary

The security guard will conduct regular foot patrols, monitor CCTV, and enforce property rules to maintain a safe environment for shoppers and tenants. They are also responsible for responding to emergencies, documenting incidents, and providing professional customer service.

Job details

Who We Are Guardteck Security is a trusted Canadian-owned and operated provider of security services, proudly operating under Kandor Management Corp., a facility services provider alongside Everclean Facility Services and Kendrix Technologies. We support clients across a diverse range of industries. We believe that exceptional service begins with the right people. That’s why we invest heavily in our team through thorough training, ongoing support, and genuine opportunities for growth. When our people are empowered and set up for success, it reflects in every interaction and at every site we support. Security is more than a service, it’s a responsibility. Our teams are committed to creating safe, reliable environments while building strong relationships with the clients and communities we support. Every site is approached with professionalism, consistency, and a commitment to doing things the right way. Our strength lies in our people. Every role contributes to the outstanding level of service we are known for, and each individual brings unique value to our team. We are proud to be an equal opportunity employer, dedicated to creating a workplace where individuals can develop meaningful, long-term careers. This is an exciting opportunity to join Guardteck’s security team and be part of the impactful work we do. What We Offer Competitive pay - $20 Opportunities for career growth and advancement Ongoing training and professional development Supportive and collaborative team environment Flexible shifts, including days, afternoons, nights, weekends, and holidays What You'll Do Maintain a Safe & Secure Environment Conduct regular foot patrols throughout the mall, common areas, parking lots, and surrounding property. Maintain a visible security presence to deter theft, vandalism, and unauthorized activity. Enforce property rules, policies, and regulations in a professional and respectful manner. Control access to restricted areas and monitor authorized entry where required. Deal with trespassers and unauthorized individuals safely and professionally. Respond to Incidents & Emergencies Respond promptly to security incidents, disturbances, medical emergencies, alarms, and customer concerns. Apply conflict resolution and de-escalation techniques to resolve situations safely. Provide First Aid, CPR, or AED assistance until emergency medical personnel arrive. Assist with emergency evacuations and follow established emergency response procedures. Support emergency responders and law enforcement personnel during incidents. Deliver Exceptional Customer Service Greet and assist shoppers, tenants, and visitors in a courteous and professional manner. Provide directions, answer inquiries, and help create a welcoming shopping environment. Work closely with mall management, tenants, and fellow security staff to maintain a safe and enjoyable experience. Manage customer queues, special events, and crowd control when required. Reporting & Documentation Complete accurate incident reports, occurrence reports, and daily activity logs. Investigate and document security incidents, accidents, and unusual occurrences. Maintain detailed notes and communicate important information during shift handovers. Safety & Surveillance Monitor CCTV systems and report suspicious or unusual activity. Conduct routine inspections of emergency exits, entrances, and common areas. Identify and report safety hazards, damaged equipment, or maintenance concerns. Follow all company policies, site procedures, and emergency response protocols. What We're Looking For Required Qualifications Minimum 1 year of security experience is required. Valid Ontario Security Guard License. Valid First Aid & CPR/AED Certification. Experience in mall security, retail security, concierge security, or loss prevention is considered an asset. Excellent verbal and written English communication skills. Strong customer service, interpersonal, and conflict resolution skills. Professional, reliable, and dependable with a high level of integrity. Ability to remain calm and make sound decisions during emergencies. Strong attention to detail and observational skills. Comfortable working independently and as part of a team. Ability to stand, walk, and patrol for extended periods during 8–12-hour shifts. Comfortable working in a busy, fast-paced public environment. Flexible availability for days, evenings, nights, weekends, and holidays. Why Join Guardteck Growth Potential We’re expanding quickly and promote from within. Those who step up and deliver have real opportunities to advance. Learn & Develop Gain hands on exposure across operations, including client relations, leadership, recruitment, compliance, and service delivery. Build practical skills that support long term growth. Strong Team Environment Be part of a team that communicates clearly, supports one another, and shows up ready to perform. Purpose Driven Work Our people keep communities safe and facilities running smoothly. In this role, you directly support the teams delivering essential services every day. Recognition & Appreciation We recognize initiative, reliability, and results. Hard work doesn’t go unnoticed, and wins are celebrated across the team. If this opportunity excites you and you think you’d be a great fit, we’d love to hear from you. Ready to be awesome? Apply today and help us build something special. Guardteck is an equal opportunity employer. We value diversity and are committed to an inclusive workplace for all.

What you’ll do

The security guard will conduct regular foot patrols, monitor CCTV, and enforce property rules to maintain a safe environment for shoppers and tenants. They are also responsible for responding to emergencies, documenting incidents, and providing professional customer service.

Requirements

Candidates must possess a valid Ontario Security Guard License and current First Aid/CPR/AED certification. A minimum of one year of security experience is required, along with strong communication and conflict resolution skills.

Benefits

• Career growth and advancement
• Ongoing training
• Professional development
• Supportive team environment

Listed skills

• Conflict Resolution · Preferred
• First Aid · Preferred
• CPR · Preferred
• Customer service · Preferred
• Communication · Preferred
• Attention to detail · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Security patrol
• Conflict resolution
• De-escalation
• First Aid
• CPR
• AED
• Incident reporting
• CCTV monitoring
• Customer service
• Access control
• Emergency response
• Crowd control
• Communication
• Observational skills
• Integrity
• Attention to detail
• Emergency Response
• Automated External Defibrillator (AED) Certification
• Workplace Inclusivity
• Security Guard License
• De-escalation Techniques
• Professionalism
• Cardiopulmonary Resuscitation (CPR) Certification
• First Aid Certification
• Emergency Medical Services
• Management
• Closed-Circuit Television Systems (CCTV)
• Customer Service
• Conflict Resolution
• Crowd Control
• Leadership
• Incident Reporting
• Law Enforcement
• Loss Prevention
• Operations
• Written English
• Customer Inquiries
• Detail Oriented

Job areas

• Security & Safety
• Customer Service & Support
• Retail
• Security Guard
• Security Officer (General)
• Security Guards

More jobs from Kandor Management Corporation