Security Guard- Retail- Casual

Job summary

The security guard is responsible for protecting people and property through regular foot patrols, monitoring high-risk areas, and maintaining a visible presence to deter unauthorized activity. They must also respond to security incidents, provide emergency assistance, and deliver professional customer service while documenting activities accurately.

Job details

Who We Are Guardteck Security is a trusted Canadian-owned and operated provider of security services, proudly operating under Kandor Management Corp., a facility services provider alongside Everclean Facility Services and Kendrix Technologies. We support clients across a diverse range of industries. We believe that exceptional service begins with the right people. That’s why we invest heavily in our team through thorough training, ongoing support, and genuine opportunities for growth. When our people are empowered and set up for success, it reflects in every interaction and at every site we support. Security is more than a service, it’s a responsibility. Our teams are committed to creating safe, reliable environments while building strong relationships with the clients and communities we support. Every site is approached with professionalism, consistency, and a commitment to doing things the right way. Our strength lies in our people. Every role contributes to the outstanding level of service we are known for, and each individual brings unique value to our team. We are proud to be an equal opportunity employer, dedicated to creating a workplace where individuals can develop meaningful, long-term careers. This is an exciting opportunity to join Guardteck’s security team and be part of the impactful work we do. What We Offer Competitive pay ranging from $18.25 to $22.00 per hour Opportunities for career growth and advancement Ongoing training and professional development Supportive team environment Variety of shifts available, including days, afternoons, nights, weekends, and holidays What You'll Do Protect People & Property Conduct regular foot patrols throughout the store, entrances, exits, parking lot, and surrounding property. Maintain a highly visible presence to deter theft, vandalism, and other unauthorized activity. Monitor high-risk areas and identify potential security concerns before they escalate. Support loss prevention initiatives while maintaining a professional and customer-friendly approach. Respond to Incidents Respond promptly to security incidents, disturbances, medical emergencies, and customer concerns. Apply conflict resolution and de-escalation techniques to resolve situations safely. Assist with emergency evacuations and follow established emergency procedures. Provide First Aid, CPR, or AED assistance when required. Deliver Outstanding Customer Service Greet and assist customers in a professional and approachable manner. Provide directions, answer general inquiries, and create a welcoming shopping environment. Work closely with store management and staff to maintain a safe workplace. Enforce site policies with professionalism, fairness, and respect. Reporting & Documentation Complete accurate incident reports, occurrence reports, and daily activity logs. Document observations, safety concerns, and security-related incidents clearly and professionally. Communicate important information during shift handovers. Safety & Surveillance Monitor CCTV systems and report suspicious activity. Inspect emergency exits, entrances, and other high-risk areas. Report hazards, damaged equipment, and maintenance concerns promptly. Maintain accountability for company-issued equipment and follow all site procedures. What We're Looking For Required Qualifications Valid Ontario Security Guard Licence. Valid First Aid & CPR Certification (or willingness to obtain before starting). Excellent verbal and written English communication skills. Strong customer service and interpersonal skills. Ability to remain calm and make sound decisions under pressure. Professional, reliable, and dependable. Comfortable working independently and as part of a team. Basic computer and smartphone skills for report writing. Ability to stand, walk, and patrol for extended periods during 8–12-hour shifts. Flexible availability for days, evenings, nights, weekends, and holidays. Preferred Qualifications Previous experience in retail security, loss prevention, customer service, hospitality, or another customer-facing role. Use of Force Certification. Experience working in busy retail environments. Knowledge of theft prevention and conflict de-escalation techniques. Physical Requirements Ability to stand and walk for extended periods. Comfortable working in a fast-paced retail environment with continuous customer interaction. Ability to patrol both indoor and outdoor areas, including parking lots. Ability to respond quickly and professionally during emergencies. Why Join Guardteck Growth Potential We’re expanding quickly and promote from within. Those who step up and deliver have real opportunities to advance. Learn & Develop Gain hands on exposure across operations, including client relations, leadership, recruitment, compliance, and service delivery. Build practical skills that support long term growth. Strong Team Environment Be part of a team that communicates clearly, supports one another, and shows up ready to perform. Purpose Driven Work Our people keep communities safe and facilities running smoothly. In this role, you directly support the teams delivering essential services every day. Recognition & Appreciation We recognize initiative, reliability, and results. Hard work doesn’t go unnoticed, and wins are celebrated across the team. If this opportunity excites you and you think you’d be a great fit, we’d love to hear from you. Ready to be awesome? Apply today and help us build something special. Guardteck is an equal opportunity employer. We value diversity and are committed to an inclusive workplace for all.

What you’ll do

The security guard is responsible for protecting people and property through regular foot patrols, monitoring high-risk areas, and maintaining a visible presence to deter unauthorized activity. They must also respond to security incidents, provide emergency assistance, and deliver professional customer service while documenting activities accurately.

Requirements

Candidates must hold a valid Ontario Security Guard Licence and possess or be willing to obtain First Aid and CPR certification. Strong verbal and written communication skills, the ability to remain calm under pressure, and physical stamina for extended walking and standing are required.

Benefits

• Career growth and advancement opportunities
• Ongoing training and professional development
• Supportive team environment

Listed skills

• Customer service · Preferred
• First Aid · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Security guard license
• First aid
• CPR
• AED
• Conflict resolution
• De-escalation
• Customer service
• Incident reporting
• CCTV monitoring
• Loss prevention
• Communication
• Patrolling
• Emergency response
• Smartphone skills
• Computer literacy
• Report Writing
• Automated External Defibrillator (AED) Certification
• Smartphone Operation
• Use Of Force
• Workplace Inclusivity
• De-escalation Techniques
• Professionalism
• Accountability
• Cardiopulmonary Resuscitation (CPR) Certification
• First Aid Certification
• Management
• Closed-Circuit Television Systems (CCTV)
• Customer Service
• Conflict Resolution
• Emergency Procedures
• Leadership
• Incident Reporting
• Interpersonal Communications
• Loss Prevention
• Operations
• Written English

Job areas

• Security & Safety
• Retail
• Customer Service & Support
• Security Guard
• Retail Security Officer
• Security Guards

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