PT Key Holder

Job summary

The Key Holder drives sales and supports store management in daily operations, including visual merchandising and inventory accuracy. They also lead the team by modeling selling behaviors and fostering a positive, inclusive customer experience.

Job details

Why you’ll love working here At La Senza, we celebrate confidence, community, and creativity. Our stores are collaborative spaces where we empower women, customers, and teammates to feel amazing in their own skin. You’ll join a high-energy team, learn fast, lead boldly, and have fun doing it. The impact you’ll make As Key Holder, you’re a trusted leader who helps drive sales, inspire the team, and deliver exceptional in-store experiences. You partner closely with store management to ensure flawless execution of day-to-day operations, uphold brand standards, and foster a safe, positive, and inclusive workplace. You lead with confidence, demonstrate La Senza’s selling behaviors, and bring the brand to life for every customer. What you’ll do Lead by example to deliver exceptional, positive customer experiences and model company selling behaviors. Drive personal sales performance and support overall store results through strong product knowledge and customer engagement. Partner with management to coach associates, promote teamwork, and reinforce La Senza’s selling model across all zones. Assist in recruiting, training, and developing associates to maintain a strong, confident team. Promote a positive work environment; help resolve associate relations issues by using La Senza’s coaching approach. Support execution of company initiatives and communicate action plans that drive sales and operational excellence. Manage and resolve customer concerns quickly and professionally to protect the brand experience. Support inventory accuracy and loss-prevention efforts by following all standard operating procedures, including damages, transfers, and compliance-related items. Execute visual merchandising updates and ensure the sales floor is full, abundant, and aligned with brand presentation standards. Assist with opening and closing duties, including cash handling, daily sales reconciliation, and end-of-day reporting. Support a safe working environment by following all Health & Safety policies. Lead with professionalism, brand pride, and behaviors that reflect the Company’s values. What you bring Previous retail or supervisory experience with a strong focus on customer service and sales. Proven ability to lead by example and foster a culture of confidence, inclusion, and teamwork. Strong communication and problem-solving skills with a collaborative mindset. Business acumen with the ability to interpret results and adjust quickly. Organizational and time-management skills to manage competing priorities. Flexibility to work a retail schedule (days, evenings, weekends, holidays). Professional demeanor that represents the La Senza brand and values. How we’ll support you Competitive pay and a 50% employee discount — share the confidence with your wardrobe. Ongoing training, development, and opportunities to grow into future leadership roles. Recognition programs and a values-driven culture where your voice matters. An inclusive, safe, and supportive environment built on teamwork and respect. Our leadership DNA (how we show up) Inspire & include: Recognize wins, build confidence in others, and celebrate teamwork. Own the outcome: Deliver results through operational excellence and customer focus. Stay curious: Learn, adapt, and seek opportunities to grow. Lead safely: Model company policies and maintain a safe, compliant environment. La Senza is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.

What you’ll do

The Key Holder drives sales and supports store management in daily operations, including visual merchandising and inventory accuracy. They also lead the team by modeling selling behaviors and fostering a positive, inclusive customer experience.

Requirements

Candidates should have previous retail or supervisory experience with a strong focus on customer service and sales. The role requires strong communication skills, the ability to lead by example, and flexibility to work a retail schedule including weekends and holidays.

Benefits

• Competitive pay • 50% employee discount • Ongoing training • Professional development • Recognition programs

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Operational Excellence · Preferred
• Leadership · Preferred
• Cash handling · Preferred
• Communication · Preferred
• Coaching · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Sales performance
• Leadership
• Teamwork
• Communication
• Problem-solving
• Visual merchandising
• Inventory management
• Loss prevention
• Cash handling
• Time management
• Business acumen
• Coaching
• Operational excellence
• Product Knowledge
• Cash Handling
• Workplace Inclusivity
• Energetic
• Professionalism
• Supervision
• Curiosity
• Adaptability
• Reconciliation
• Business Acumen
• Management
• Customer Service
• Customer Engagement
• Training And Development
• Creativity
• Sales
• Standard Operating Procedure
• Selling Techniques
• Problem Solving
• Loss Prevention
• Operational Excellence
• Operations
• Time Management
• Visual Merchandising

Job areas

• Retail
• Sales
• Customer Service & Support
• Management & Leadership
• Key Holder
• Shopkeepers
• First-Line Supervisors of Retail Sales Workers