Asylum Host - Casino Vancouver

As a Host at Asylum, you are the first point of welcome to Casino Vancouver’s signature entertainment venue—a bold, high‑energy space where live music, elevated pub‑style dining, and the excitement of the casino come together. Asylum is where guests gather for unforgettable nights out, where the atmosphere is electric, and where the experience begins the moment they step through the door. You set the tone for the room, greeting guests with warmth, confidence, and polished professionalism while managing reservations, coordinating seating, and supporting the seamless flow of a fast‑paced, entertainment‑driven environment. Whether you’re presenting menus, highlighting featured dishes and craft beverages, guiding guests to their seats for live performances, or communicating key details to the serving team, you play a vital role in delivering the attentive, upbeat, and memorable service that defines Asylum. Your poised presence, meticulous attention to detail, and commitment to exceptional hospitality help create the dynamic, welcoming environment that keeps guests returning to Casino Vancouver for Asylum’s signature blend of great food, great music, and great energy. Key Responsibilities • Create a warm, polished welcome for every guest, establishing an elevated and memorable first impression. • Greet and seat guests according to their preferences, presenting menus with professionalism and ease. • Engage guests as they are being seated to highlight daily features, understand dining needs, and communicate key details to the serving team. • Provide accurate explanations of menu items, beverages, and preparation methods when required. • Support the serving team to maintain seamless, attentive service throughout the dining room. • Perform opening and closing responsibilities to ensure the lounge and host stand remain guest ready at all times. • Maintain accurate waitlists, reservations, and seating records to support smooth flow and timely service. • Allocate tables strategically to uphold service excellence, confirming availability through clear communication with server assistants. • Assist Porters and Server Assistants with running food and beverages, resetting tables, and maintaining a steady service rhythm. • Communicate effectively with back of house teams and management to anticipate needs and resolve issues proactively. • Stay fully informed about the menu, including allergen details, to provide accurate, confident guidance to guests. • Ensure compliance with licensing laws, health and safety standards, and all regulatory requirements. • Perform other duties as assigned to support the overall guest experience. Qualifications • Must be available to work on Friday and Saturday nights until 2:00am • Minimum 1 year of experience in a F&B environment. • Strong organizational skills with the ability to plan effectively and work independently with minimal supervision. • A strong commitment to providing refined, memorable guest experiences while supporting a positive, collaborative team environment. • Serving It Right certification. • Ability to obtain a gaming worker license Work Environment Considerations: This role requires standing for extended periods and supporting the operation during non-traditional hours—including evenings, weekends, and holidays—as part of delivering exceptional guest experiences in a high energy, premium dining environment. Our Companies are committed to fostering a diverse, equitable, and inclusive workplace and welcome applications from all qualified team members. Accommodation is available throughout the recruitment and selection process. Candidates requiring accommodation are encouraged to contact Human Resources at any stage of the process.

The Asylum Host is responsible for providing a warm, professional welcome to guests and managing the flow of the dining room. They coordinate seating, assist the serving team, and ensure all guests receive attentive service in a high-energy environment.

Candidates must have at least one year of experience in a food and beverage environment and possess a Serving It Right certification. Availability to work late nights on Fridays and Saturdays is mandatory, along with the ability to obtain a gaming worker license.

• Customer servicePreferred
• Attention to detailPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Hospitality
• Reservation Management
• Communication
• Menu Knowledge
• Team Collaboration
• Organizational Skills
• Attention To Detail
• Conflict Resolution
• Food And Beverage Service
• Regulatory Compliance
• Health And Safety Standards
• Workplace Inclusivity
• Energetic
• Professionalism
• Management
• Regulatory Requirements
• Reservations
• Live Performances
• Seating Guests
• Greeting Customers
• Detail Oriented
• Attentive Service
• Presenting Menus

• Hospitality
• Food & Beverage
• Customer Service & Support
• Asylum Officer
• Host / Hostess
• Waiters
• Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week