Asylum Server - Casino Vancouver

Under the guidance of the Supervisor or Outlet Manager, Food & Beverage, the Server plays a key role in delivering an exceptional guest experience within Asylum at Casino Vancouver. This position brings high‑energy hospitality to a dynamic entertainment environment, ensuring every guest feels welcomed, valued, and well cared for. The Server upholds all company policies and procedures, contributes to a safe and inclusive workplace, and models service excellence through professionalism, teamwork, and genuine guest engagement. Key Accountabilities * Greets guests warmly, using names whenever possible to create a personalized and memorable experience. * Escorts guests to tables when required, presents menus, and highlights daily features and promotions. * Describes menu items and beverages with confidence, including preparation methods and flavour profiles. * Takes accurate guest orders, offers thoughtful recommendations, and anticipates guest needs. * Serves food and beverages promptly, checks in for satisfaction, and ensures a seamless dining experience. * Prepares beverages and select food items when applicable. * Addresses guest concerns with professionalism or escalates to leadership when needed. * Presents bills upon request and processes payments accurately. * Clears and resets tables, maintains cleanliness, and restocks service areas as required. * Completes opening and closing responsibilities, including cash float counts when applicable. * Assists in covering other sections to support overall service flow. * Exercises sound judgment when serving alcoholic beverages and follows Serving it Right standards * Communicates effectively with all operational departments to support smooth service. * Builds strong working relationships with guests, ownership, and team members. * Ensures adherence to licensing laws, health and safety standards, and all regulatory requirements. * Performs other duties as assigned to support the success of the venue. Education & Qualifications * Ability to work until 3:00am on Friday and Saturday evenings. Availability to work Thursday to Sunday is ideal * Minimum 1 year of serving experience with strong, service‑oriented communication skills. * Experience with Squirrel POS system an asset * Serving It Right Certification * Ability to obtain and maintain a Gaming Worker License. Work Environment Considerations Standing for long periods of time, lifting, carrying, pushing, pulling, stretching, bending, interruptions and non-traditional work hours At Casino Vancouver, nestled in the heart of Coquitlam, we’re proud to be one of the region’s most exciting entertainment destinations — a place where world‑class experiences meet warm, polished hospitality. From the buzz of our gaming floor to the signature flavours of Gordon Ramsay Burger and the energy of our state‑of‑the‑art show theatre, every part of our property is designed to bring people together for unforgettable moments. Our team plays a vital role in creating those moments, delivering service that’s welcoming, professional, and rooted in genuine connection. Joining Casino Vancouver means becoming part of a high‑performing, supportive community where your growth, your ideas, and your commitment to great service truly matter. Whether you’re helping guests feel at home, supporting fast‑paced gaming operations, or contributing behind the scenes to keep the property running smoothly, you’ll be part of a team that’s continually evolving and proud to represent one of Coquitlam’s premier entertainment venues. If you thrive in energetic environments and want to make a meaningful impact every day, we’d be excited to meet you. Comprehensive Benefits Eligible employees receive a competitive benefits package after completing probation and meeting the required hours threshold, including: * Extended health and dental coverage * Company pension plan with matching contributions * Employee and family assistance programs * Paid time off * Dining discounts including at Gordon Ramsay Burger Our Companies are committed to fostering a diverse, equitable, and inclusive workplace and welcome applications from all qualified team members. Accommodation is available throughout the recruitment and selection process. Team members requiring accommodation are encouraged to contact Human Resources at any stage of the process. We thank all applicants for their interest; however, only those who meet the requirements will be contacted.

The Server is responsible for delivering high-energy hospitality by greeting guests, taking accurate orders, and serving food and beverages promptly. They must maintain cleanliness, process payments, and ensure adherence to licensing and safety standards.

Candidates need at least one year of serving experience and a Serving It Right Certification. Ability to obtain a Gaming Worker License and availability to work late nights and weekends is required.

• Extended health and dental coverage • Company pension plan with matching contributions • Employee and family assistance programs • Paid time off • Dining discounts

Identified from the job description. Confirm important requirements above.

• Guest Engagement
• Order Taking
• Menu Knowledge
• Payment Processing
• Table Management
• Alcohol Service
• Professionalism
• Teamwork
• Communication Skills
• Squirrel POS
• Health And Safety Standards
• Workplace Inclusivity
• Energetic
• Time Off Management
• Cleanliness
• Communication
• Discounts And Allowances
• Leadership
• Operations
• Regulatory Requirements
• Greeting Customers
• Customer Complaint Resolution

• Food & Beverage
• Hospitality
• Customer Service & Support
• Asylum Officer
• Waiter / Waitress
• Waiters
• Waiters and Waitresses

Minimum education

Professional degree

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week