Sales Associate

Sales Associate Reports to: Store Manager Department: Operations Role Summary The Laura Canada Sales Associate provides exemplary customer service to every client, has strong fashion awareness, is knowledgeable about our product and develops long-term relationships with customers. Critical Functions 1. Customer Service Provides exemplary customer service by following the Laura Canada service standards. Drives sales by assessing the unique needs of customers and adding on in accordance with the Laura Canada service standards. Demonstrates strong wardrobing skills by assessing the unique needs of customers and keeping current on product knowledge, new arrivals, location of merchandise and fashion trends. Effectively develops customer relationships by applying Laura Canada’s Clientele Development tools. Promotes the website, store CRM, loyalty program and marketing initiatives/events in place. Executes all P.O.S. (Point of Sale) procedures accurately and efficiently (i.e. sales, refunds, Ship to Home, etc.), as required. Additional Responsibilities Consistently maintains Laura Canada’s visual presentation, housekeeping and Health and Safety standards. Completes all assigned administrative functions with accuracy and in a timely manner. Supports store initiatives as directed. Adheres to all new and existing Company policies and procedures (i.e. Dress Code, Loss Prevention, Health & Safety and Human Resources). Requirements Experience in a retail environment preferred Excellent communication and interpersonal skills Conducts oneself in a professional manner. Open to feedback and implements change in a timely manner. Demonstrates initiative on an ongoing basis. Positive attitude and confident Passion to keep learning, growing and adapting Working Conditions and Environment Flexible to the hours of the business Minimum of 3 shifts per week (minimum 3-hour shift) Participates in inventory twice per year, all training sessions and staff meetings. Works in a standing/walking position. Lifts approximately 20-30 lbs of product/boxes, as required. Uses ladders as required.

Provide exemplary customer service and drive sales by assessing unique client needs and applying wardrobing skills. Maintain store visual standards and execute POS procedures accurately.

Previous retail experience is preferred along with strong communication skills and a professional demeanor. Candidates must be flexible with business hours and capable of performing physical tasks like lifting 20-30 lbs.

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Wardrobing
• Clientele Development
• POS Operations
• Visual Merchandising
• Interpersonal Communication
• Fashion Awareness
• Sales Driving

• Retail
• Sales
• Customer Service & Support

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week