Shelter Resource Worker

Employment Status CasualHeader We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. For more information about Lookout, please visit www.lookoutsociety.caLocation Campbell River HealthDays and Hours of work 7 days a week, day, afternoon/evening and overnight shifts, weekdays, weekends and holidays Shifts are 7.5 hours in length Days of rest shall be consecutive. Schedule may change with two weeks’ notice Probationary/qualifying period will be 488 hours with mid and end point reviewsSalary $29.62 - 31.40 depending upon applicants' length of seniority (as per the Collective Agreement) Job Summary The Shelter Resource Worker (SRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code of Ethics. SRWs are direct service staff working within a 24-hour, 7-days-a-week emergency shelter for homeless adults who struggle with a variety of issues such as homelessness, addictions, and mental health. The SRW provides intakes, orientations, and support for guests entering the shelter. The SRW will connect with public service agencies relevant to the needs of the shelter guests. This position requires successful completion of respirator fit testing, as Lookout is COR (Certificate of Recognition) certified and must comply with WorkSafeBC health and safety requirements. To ensure a proper respirator seal during fit testing and use, employees are required to be clean-shaven where the respirator seals against the face.Job Duties Provide support, supervision, and assistance to homeless adults who may be facing multiple barriers Accept referrals, and identify and share information with a variety of Lookout’s external resources Refer guests to a variety of community services Interview and provide basic necessities; ensuring a safe and supportive environment for all Complete required records and maintain statistical data Support others in the shelter who are in need of assistance Provide assistance for new staff Job duties are complex and may have a few disagreeable factor Employees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permitted Responsible for complying with and contributing to all aspects of health and safety program Qualifications & Competence Related Certificate; or minimum Grade 12 education, plus two (2) years of recent related experience; or equivalent combination of education, training, and experience Familiarity with community resources; such as addiction, mental health, income assistance and harm reduction Must have current Occupational First Aid Level 1 Certificate Crisis Intervention Skills (CPI), Naloxone and Trauma Inform Practice training is an asset Ability to work independently or in a team setting Strong ability to manage stress and organize workload Excellent communication, writing, documentation, and organizational skills Understands and maintains clientele/worker boundaries Ability to work with disadvantaged and challenging adults in a diverse environment Strong physical and mental ability to perform work tasks and operate job related equipment A minimum of two (2) years of sobriety if you have had concerns related to alcohol and/or drug use Criminal Record Clearance – Vulnerable Sector required Closing Date Applications will be accepted until September 11, 2026 at 5:00 pm

The Shelter Resource Worker provides direct support, intake, and orientation for homeless adults in an emergency shelter setting. They are responsible for maintaining a safe environment, managing statistical data, and connecting guests with community resources.

Candidates must have a related certificate or a high school diploma with at least two years of relevant experience. A current Occupational First Aid Level 1 certificate and a criminal record clearance are required.

• First AidPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Crisis Intervention
• First Aid
• Naloxone Administration
• Trauma Informed Practice
• Case Management
• Addiction Support
• Mental Health Support
• Harm Reduction
• Documentation
• Communication
• Conflict Resolution
• Record Keeping
• Statistical Data Management
• Intake Assessment
• Safety Compliance
• Support Services
• Organizational Skills
• Ethical Standards And Conduct
• Mental Health
• Statistics
• Writing
• Trauma Care

• Social Services
• Healthcare
• Security & Safety
• Shelter Worker
• Mental Health Assistant
• Health Care Assistants
• Psychiatric Aides

Minimum education

High school

Minimum experience

2+ years

Apply by

Sep 12, 2026

Posting language

English

Working hours

40 hours per week