PT Sales Supervisor - Yorkdale

Overview: Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Sales Supervisor to join its Yorkdale location in Toronto, Ontario. The Sales Supervisor will support Management with all aspects of the store including day-to-day operations such as driving sales, providing exceptional customer experience, and coaching and developing the team. In partnership with Management, the Sales Supervisor supports with implementing and enforcing company policies & procedures, corporate directives and initiatives, and ensures store standards are maintained. RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: Consistently achieve or exceed individual & store sales and other commercial KPIs Lead the sales floor to deliver an excellent customer experience through a customer first mindset to build loyal customer relationships Ensure the store is always guest ready - a place where clients feel comfortable, welcomed and free to be themselves Build the sale to achieve KPIs by establishing yourself as an expert and go-to source for styling expertise, seasonal trends and product knowledge Illustrate the different stages within the client journey​ and the core behaviors needed to provide a unique and elevated experience – all with the goal of driving repeat business ​Demonstrate deep knowledge of Marc Jacobs Universe inclusive of product, Brand DNA and pillars Initiate regular client contact and provide prompt follow-up on all sales, events, or client inquiries Foster a culture of collaboration and open communication with colleagues and management Maintain a curious and learning attitude by continuously seeking and receiving feedback from colleagues and management Open and close the store according to Marc Jacobs procedure Ensure both the sales floor and stockroom are well-organized Adhere to all company policies and procedures QUALIFICATIONS: 3+ years’ experience in retail, sales, or industry-adjacent role with a focus on customer service Prior leadership experience strongly preferred Experience in generating sales, building, and developing client relationships Demonstrated verbal and written communication skills Delivers Excellence - demonstrates passion and empathy for clients, anticipates and exceeds client expectations Cultivate an Entrepreneurial Spirit - embraces change and new opportunities while remaining true to the DNA of Marc Jacobs Creative & Innovative - promotes curiosity, diversity and collaboration – is open to disruptive ideas Excellent organizational, follow-up, and time management skills Passion for the Marc Jacobs brand and product offering Computer skills including operating a POS and navigating Microsoft Office suite Must have flexibility to work a retail schedule including evenings, weekends and holidays SALARY & BENEFITS/WHAT WE OFFER: The compensation for this position ranges from $19 - $20 (hourly). The rate of pay offered will be dependent upon candidate’s relevant skills and experience. If applicable, we offer our employees a comprehensive benefits package including paid holidays, vacation time, sick and personal time, medical, dental and vision insurance, and 401k matching. We also offer discounts on travel, entertainment, and more through our partnership with PerkSpot. MJ employees also receive discounts on MJ products throughout the year, as well as access to discounts on other LVMH brands. ABOUT MARC Marc Jacobs is a leading force in fashion, known for pioneering designs and an irreverent spirit that celebrates the everyday and the extraordinary. The brand continues to make its Marc, staying rebellious, unpredictable, and original. Our work is built upon core brand pillars: unexpected, utilitarian, urban, unisex, and unique. New York City in design and spirit, our teams thrive on relentless authenticity, a commitment to standing out, and inclusivity for all. Founded on the vision of celebrating uniqueness and being Perfect as You Are, Marc Jacobs International is committed to building an equitable and inclusive culture. We value diversity of thought, background, and experience, recognizing these as essential to our spirit of innovation and creativity. We believe that the best candidate may come from a less traditional background or meet the qualifications in different ways. ADDITIONAL INFORMATION This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. EEO STATEMENT Marc Jacobs International is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, sex, sexual orientation, gender identity or expression, age, veteran status, national origin, religion, disability, or any other characteristic protected by federal, state or local law.

The Sales Supervisor supports store management in driving sales, maintaining store standards, and ensuring an exceptional customer experience. Key duties include coaching the team, managing day-to-day operations, and building loyal client relationships through styling expertise.

Candidates need 3+ years of retail or sales experience with a strong focus on customer service and preferred leadership experience. Proficiency in POS systems and Microsoft Office, along with flexibility to work retail schedules, is required.

• Paid Holidays • Vacation Time • Sick Time • Personal Time • Medical Insurance • Dental Insurance • Vision Insurance • 401k Matching • Travel Discounts • Entertainment Discounts • Employee Discounts on Marc Jacobs Products • Discounts on LVMH Brands

• Time managementPreferred
• Microsoft OfficePreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Sales Leadership
• Customer Experience
• KPI Management
• Styling Expertise
• Client Relationship Management
• Store Operations
• Coaching and Development
• POS Operation
• Microsoft Office
• Time Management
• Verbal Communication
• Written Communication
• Organizational Skills
• Inventory Management
• Retail Sales
• Conflict Resolution

• Retail
• Sales
• Management & Leadership
• Customer Service & Support

Minimum experience

2+ years

Apply by

Feb 7, 2027

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level