Maple is a comprehensive virtual care platform enabling Canadians to consult licensed doctors online anytime, offering diverse specialties and secure communication for efficient healthcare access.
Toronto, Ontario
About Maple Maple’s purpose is to meet the world's healthcare needs. We’re Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we’re proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We empower people to take control of their health and push the boundaries of what’s possible every day. Bold minds. Big Impact. A career at Maple is about making an impact. We empower bold thinking. We surround you with an inspiring team. We’re driven by a motivating purpose. At Maple, you’ll do work that changes lives — including your own.
Remote · Canada
The coordinator will respond to live chat and email inquiries from patients and providers while troubleshooting platform issues. They are responsible for managing high-volume conversations, escalating complex cases, and maintaining a professional, empathetic support experience.
Remote · Canada
The Customer Support Coordinator acts as the first point of contact for patients and providers, managing high-volume live chat and email inquiries. They are responsible for troubleshooting platform issues, following established workflows, and escalating complex cases to the appropriate internal teams.