Christmas Customer Assistant - Operations - Belfast Abbey Centre

Job summary

Manage stock and deliveries, using digital tools to track deliveries and maintain efficient stock availability. Support store operations by moving products, keeping the shop floor stocked and ready, and working flexibly with colleagues across the store.

Job details

Team In Store Store Abbey Centre Location Belfast, Antrim Position type Part Time Contract type Temporary Contract end date Contract end date: 26/12/2026 Salary £13.41 p/h Closing date: 30th October 2026 Apply now Intro About the role Meet the Team Our Support Benefits Colleague Networks How to Apply Apply now How We Hire Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves. About The Role This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate. All the details Work Pattern Sunday 07:45 - 11:45 Wednesday 06:00 - 10:00 Thursday 07:00 - 11:00 Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December Under 18 disclaimer This job role involves operating mechanical equipment as relevant to the job role and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace. Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you. You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy. Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail. Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed. Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store. Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving. This is a role for people who move with purpose. Are you ready for it? Take Your Marks and apply today. #Christmas Meet the Team Our Support Mentorship It’s important to us that our new colleagues feel supported in their roles and can learn from each other. That’s why we offer mentorship through our buddy system. Flexible working We’re a 24/7 business and our working patterns adapt to our customers’ needs. Worklife is our flexible working policy that gives colleagues the option for part-time working, a 4-day compressed week, or to job share if it’s in the best interests of everyone. Benefits Wellbeing hub Get access to resources to support your wellbeing, including a free virtual GP service. Giving back Support your favourite charities by donating through your pay or even volunteering for them. Pay Earn a competitive salary. Colleague discount After completing your probation period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household. Please note only contracts of more than 12 weeks are eligible for this benefit. Time off Competitive holiday entitlement with the potential to buy extra holiday days. Life assurance Get cover for twice your salary up to age 70 (double with our Pension Plan). Workplace savings We’ll help you save through our Pension Savings Plan, Share Buy and Sharesave schemes. My Choices Save on everyday costs through discounts and offers and get access to great health benefits. Cycle to work Bike/accessory hire with Cycle to Work and save on tax and national insurance. Smart tech Buy the latest technology with interest-free financing directly from your salary. Family friendly policy Industry-leading maternity, paternity, adoption and neo-natal policies, providing support and flexibility for you and your family. Wellbeing hub Get access to resources to support your wellbeing, including a free virtual GP service. Giving back Support your favourite charities by donating through your pay or even volunteering for them. Pay Earn a competitive salary. Colleague discount After completing your probation period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household. Please note only contracts of more than 12 weeks are eligible for this benefit. Time off Competitive holiday entitlement with the potential to buy extra holiday days. Life assurance Get cover for twice your salary up to age 70 (double with our Pension Plan). Workplace savings We’ll help you save through our Pension Savings Plan, Share Buy and Sharesave schemes. My Choices Save on everyday costs through discounts and offers and get access to great health benefits. Cycle to work Bike/accessory hire with Cycle to Work and save on tax and national insurance. Smart tech Buy the latest technology with interest-free financing directly from your salary. Family friendly policy Industry-leading maternity, paternity, adoption and neo-natal policies, providing support and flexibility for you and your family. Wellbeing hub Giving back Pay Colleague discount Time off Life assurance Workplace savings My Choices Cycle to work Smart tech Family friendly policy Click to skip Colleague Networks slider carousel Colleague Networks We want you to feel supported, no matter what. 1 of 8 Menopause Network Initiating and encouraging open conversations about menopause by offering support and sharing experiences. Family & Carers Network A support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources. LGBTQ+ Network Proactively representing LGBTQ+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers. Culture and Heritage Network Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M&S colleagues and customers. Forces Community Network Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace. Cancer Network Fostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer. Gender Equality Network Addressing gender-related challenges, raising awareness, and driving action to ensure equal opportunities for all. Health and Wellbeing Network Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers. Menopause Network Initiating and encouraging open conversations about menopause by offering support and sharing experiences. Family & Carers Network A support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources. LGBTQ+ Network Proactively representing LGBTQ+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers. Culture and Heritage Network Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M&S colleagues and customers. Forces Community Network Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace. Cancer Network Fostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer. Gender Equality Network Addressing gender-related challenges, raising awareness, and driving action to ensure equal opportunities for all. Health and Wellbeing Network Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers. Menopause Network Initiating and encouraging open conversations about menopause by offering support and sharing experiences. Family & Carers Network A support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources. LGBTQ+ Network Proactively representing LGBTQ+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers. Culture and Heritage Network Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M&S colleagues and customers. Forces Community Network Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace. Cancer Network Fostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer. Gender Equality Network Addressing gender-related challenges, raising awareness, and driving action to ensure equal opportunities for all. Health and Wellbeing Network Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers. End of slider Colleague Networks carousel How to Apply Here’s what to expect at each stage of the application process. This can change depending on the role you’ve applied to. If you need any reasonable adjustments made at any stage, let us know and we can help. Send us your application Fill in our short application form and hit submit. Online assessment We’ll invite you to take part in an online assessment. This could be before or after your interview. In-person assessment centre We’ll invite you to an in-person assessment centre or an interview. This process may differ depending on the role you’ve applied to. Decision After we’ve decided, we’ll be in touch. If you’ve been successful, we’ll officially invite you to join the team and let you know the next steps. Christmas Customer Assistant - Operations - Belfast Abbey Centre Team In Store Store Abbey Centre Location Belfast, Antrim Position type Part Time Contract type Temporary Contract end date Contract end date: 26/12/2026 Salary £13.41 p/h Closing date: 30th October 2026 Reference: 136926

What you’ll do

Manage stock and deliveries, using digital tools to track deliveries and maintain efficient stock availability. Support store operations by moving products, keeping the shop floor stocked and ready, and working flexibly with colleagues across the store.

Requirements

Applicants must be at least 18 because the role involves operating mechanical equipment. Candidates should be digitally confident, accurate, physically capable of demanding work, flexible, and able to work quickly as part of a team.

Benefits

• Wellbeing Resources
• Virtual GP Service
• Charitable Giving And Volunteering
• Colleague Discount
• Paid Holiday
• Life Assurance
• Pension Savings Plan
• Share Buy And Sharesave Schemes
• Everyday Discounts And Health Benefits
• Cycle To Work Scheme
• Interest-Free Technology Financing
• Family-Friendly Policies
• Mentorship

Listed skills

• Time management · Preferred
• Teamwork · Preferred
• Physical stamina · Preferred
• Accuracy · Preferred
• Retail operations · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Stock Management
• Delivery Tracking
• Digital Confidence
• Teamwork
• Flexibility
• Time Management
• Accuracy
• Working At Pace
• Physical Stamina
• Retail Operations

Job areas

• Retail
• Logistics
• Customer Service & Support