Customer Service Representative Lead Hand

ABOUT THE OPPORTUNITY: We are seeking a motivated, results-driven individual to join our team as a part-time Customer Service Representative Lead Hand at our John Street Thunder Bay location. Reporting to the Site Manager, this position is responsible for: * Providing prompt, efficient and courteous customer service to all customers. * Maintaining a clean, safe, customer friendly work environment. * Ensure all exterior store conditions are maintained to enhance the properties curb appeal. * Ensure accurate operation of cashier systems. * Ensure all paperwork submitted is accurate and balanced. * Adhere to all company policies and procedures as prescribed. * Enforcing age verification for the sales of tobacco, lottery and alcohol products. * Support and assist the Manager will all aspects of retail operations. ABOUT YOU: The ideal candidate will have: * High School Diploma or equivalent * Three (3) to five (5) years in customer service * Strong customer service, and organizational skills * Friendly enthusiastic and customer service focused * Superior customer service skills with a desire to be part of a performance-driven team * Must be able to communicate clearly and effectively with customers and coworkers * Ability to stand for long periods of time * Must be able to work night shifts and weekends and holidays * Valid G drivers license and reliable vehicle The successful candidate will be required to successfully pass the Retail Smart Serve course if not already certified. WHAT WE OFFER: We offer career growth and development through on-the-job training, professional courses, and peer learning in a friendly and inclusive work environment that allows you to thrive both personally and professionally. We provide a total rewards package that includes: * Pay: $18.38 per hour * Employee & Customer Referral Programs * Employee Perks Programs * Employer Provided Uniforms and Personal Protective Equipment (PPE) * Employee Assistance Program ABOUT US: McDougall Energy is a Canadian, family-owned business that has been providing products and services to customers since 1949. We are thrilled to be recognized as a Platinum Club member of Canada's Best Managed Companies. We credit our success to our talented team and believe in providing them with opportunities to make a meaningful impact on our business and their careers. Join us and help us continue a tradition of meeting the needs of our customers and our communities and connecting them to the energy solutions of today and tomorrow. Are you ready to power your career and make a difference at McDougall Energy? Get energized and apply online at www.mcdougallenergy.com/careers [http://www.mcdougallenergy.com/careers] McDougall Energy is committed to an inclusive, barrier-free recruitment and selection process and workplace. If you require any accommodation, please notify us and we will work with you to meet your needs. Confidentiality of all applicants assured. Only those selected for interviews will be contacted and we thank all other applicants for their interest. McDougall Energy does not use AI in the recruitment process.

The Lead Hand is responsible for providing efficient customer service, maintaining a clean and safe store environment, and ensuring accurate operation of cashier systems. They also support the Site Manager with daily retail operations and enforce age verification for restricted products.

Candidates must have a High School Diploma and three to five years of customer service experience. A valid G driver's license, a reliable vehicle, and the ability to work flexible shifts including nights, weekends, and holidays are required.

• Employee referral program • Customer referral program • Employee perks program • Uniforms provided • Personal protective equipment • Employee assistance program • On-the-job training • Professional courses

• Customer servicePreferred
• Problem solvingPreferred
• Attention to detailPreferred
• CommunicationPreferred
• Retail operationsPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Organizational skills
• Cashier systems
• Age verification
• Retail operations
• Communication
• Problem solving
• Attention to detail
• Retail Operations
• Workplace Inclusivity
• Organizational Skills
• Valid Driver's License
• Artificial Intelligence
• Customer Service
• Confidentiality
• Employee Assistance Programs
• Sales
• Personal Protective Equipment
• Retail Sales
• Enthusiasm

• Retail
• Customer Service & Support
• Energy
• Management & Leadership
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

Minimum education

High school

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week