Program & Volunteer Coordinator

Job summary

Welcome, orient, train, and support volunteers and members, and coordinate in-person programs and special outings. Maintain membership and volunteer records, provide administrative support, assist with fundraising and communications, and help plan events and community outreach.

Job details

POSITION SUMMARY Reporting to the Centre Operations Manager, the Program & Volunteer Coordinator welcomes and supports NSSRC's members and volunteers, keeps our records accurate, and helps with events, fundraising, and communications. This is an ongoing position, and we are looking for someone who wants to grow with us. SCHEDULE - In person Mondays, 10:00 am to 12:30 pm, at Amica Lions Gate, and Thursdays, 10:00 am to 2:00 pm, at North Shore Neighbourhood House (arrive early and stay until members have been picked up) - Remaining hours are flexible and remote - Occasional weekend events, including Strides for Strokes on the second Saturday of June, paid at your regular rate KEY RESPONSIBILITIES Volunteers and Members - Welcome and orient new volunteers at in-person programs: introduce them to members, staff, and other volunteers; review schedules and paperwork; and show them room set-up and how to support refreshments, art therapy, exercise therapy, and mobility aids - Follow up with prospective volunteers, provide paperwork, and arrange a visit on a program day - Train and support volunteers, assist members, and help set up the room during programs Records and Operations - Maintain membership information and the Volunteer List - Attend staff and committee meetings and provide administrative support, including invoicing - Plan special outings and help conduct annual program evaluations - Assist with fundraising, grant applications, and donation management - Contribute to the newsletter and website Events - Help plan and run Strides for Strokes - Represent NSSRC at community events and give community presentations QUALIFICATIONS Required - Post-secondary diploma in a health care related field, or an equivalent combination of education and experience - Minimum 2 years of experience in program coordination, service development, and delivery - Strong interpersonal, communication, administrative, leadership, and organizational skills - Ability to work independently and adapt to daily challenges - Working knowledge of Microsoft Word and Excel - Knowledge of community resources - Criminal Record Check with Vulnerable Sector Screening (NSSRC covers the cost) and a valid Community First Aid Certificate, or willingness to obtain one within a set time frame (can be covered by our professional development fund) Preferred - Completion of a therapeutic recreation aide program - Experience working with adults with a disability - Knowledge of stroke and stroke recovery, and familiarity with North Shore community organizations - Experience with fundraising or grant applications - Lived experience of stroke or disability, personal or as a family member or caregiver. Applicants with lived experience are warmly encouraged to apply. BENEFITS - Vacation pay and paid sick time per BC standards - Health spending account - Professional development fund - 3-month probation period ABOUT NSSRC NSSRC is a not-for-profit charity that has supported North Shore residents impacted by stroke since 1974. Our vision is a community without barriers for survivors of stroke. Our mission is to maximize the quality of life for those impacted by stroke through accessible programming, peer support, and healthcare partnerships. Our programs include exercise, yoga, art and music therapies, and a conversation group, plus outreach at Lions Gate Hospital. HOW TO APPLY Please email your resume and a brief note about your interest in this role to info@nssrc.org. Applications are reviewed as they are received, and we hope to fill the position by December. We thank all applicants; only those shortlisted for an interview will be contacted. NSSRC welcomes applicants of all backgrounds. If you require accommodation at any stage of the hiring process, please contact info@nssrc.org.

What you’ll do

Welcome, orient, train, and support volunteers and members, and coordinate in-person programs and special outings. Maintain membership and volunteer records, provide administrative support, assist with fundraising and communications, and help plan events and community outreach.

Requirements

Requires a post-secondary diploma in a healthcare-related field or equivalent education and experience, plus at least two years of program coordination, service development, and delivery experience. Candidates need strong communication, administrative, leadership, and organizational skills, Microsoft Word and Excel knowledge, community resource knowledge, and a Vulnerable Sector Criminal Record Check and valid First Aid certification or willingness to obtain it.

Benefits

• Vacation Pay
• Paid Sick Time
• Health Spending Account
• Professional Development Fund

Listed skills

• Organization · Preferred
• adaptability · Preferred
• Administrative Support · Preferred
• Leadership · Preferred
• Microsoft Excel · Preferred
• grant applications · Preferred
• Microsoft Word · Preferred
• interpersonal communication · Preferred
• Fundraising · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Program Coordination
• Volunteer Coordination
• Member Support
• Interpersonal Communication
• Administrative Support
• Leadership
• Organization
• Independent Work
• Adaptability
• Microsoft Word
• Microsoft Excel
• Community Resource Knowledge
• Fundraising
• Grant Applications
• Event Planning
• Record Management

Job areas

• Social Services
• Healthcare
• Administrative
• Management & Leadership