Member Representative (Temporary)

Job summary

Respond to member inquiries, assess individual needs, and guide members toward suitable financial products and services. Process financial transactions accurately and efficiently while collaborating with branch colleagues and internal partners to support member experience and team goals.

Job details

Northern Credit Union is a full-service, locally operated financial institution offering personal and commercial banking services along with financial planning expertise to members across our footprint. At Northern, strengthening members and communities through financial care guides every team, every role, and every decision. As a key player in the financial services marketplace of Northern Ontario, we are excited to announce that we are currently seeking a temporary, part-time Member Representative in our Sault Ste. Marie market. The Member Representative plays a crucial role in enhancing our members' experience by collaborating with their branch team and internal partners. Their primary focus is to address member inquiries, analyze individual needs, and guide members in utilizing a diverse range of products and services tailored to meet their specific requirements. This includes providing assistance in navigating through the available offerings and ensuring accurate and efficient processing of financial transactions through the banking system. They must excel at working towards a standard of excellence and striving towards reaching and exceeding goals as a self-starter and also in support of their team. Preferred candidates will possess the following qualifications: * High school diploma and equivalent banking and customer service experience. * Minimum one year of proven sales experience. * Commitment to continuous learning and owning their own growth. * Knowledge of basic Credit Union products, services and systems. * Moderate knowledge of Microsoft Word, Excel, Outlook and the use of modern office equipment. * Ability to process transactions, handle cash and balance in an accurate and timely manner. * Ability to communicate effectively (both orally and written) with members and co-workers in a courteous, friendly, professional and efficient manner. * Ability to efficiently organize work and time to meet daily deadlines. Employee Perks & Benefits: * Comprehensive benefits package * Pension plan * Exclusive staff rates on a variety of products and services * Professional development and learning opportunities * Opportunities to give back through our Do Some Good Employee Volunteer Program * Employee Win/Win Program supporting local charitable organization Starting Wage: $24.22/hour Deadline for applications: November 5, 2026 We thank all applicants – however only those selected for an interview will be contacted. Northern Credit Union is an equal opportunity employer and committed to providing an accessible recruitment process for all candidates. We welcome and encourage applications from people with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process. If you require accommodations at any stage of the application or interview process, please contact the Human Resources Department [human.resources@northerncu.com].

What you’ll do

Respond to member inquiries, assess individual needs, and guide members toward suitable financial products and services. Process financial transactions accurately and efficiently while collaborating with branch colleagues and internal partners to support member experience and team goals.

Requirements

Candidates should have a high school diploma, equivalent banking and customer service experience, and at least one year of proven sales experience. They should know basic credit union products, services, and systems; be proficient with Microsoft Office and transaction handling; and communicate professionally while organizing work to meet deadlines.

Benefits

• Comprehensive Benefits Package
• Pension Plan
• Exclusive Staff Rates
• Professional Development And Learning Opportunities
• Employee Volunteer Program
• Employee Win/Win Program Supporting Local Charitable Organizations

Listed skills

• Time management · Preferred
• Customer service · Preferred
• written communication · Preferred
• Cash handling · Preferred
• Microsoft Excel · Preferred
• Sales · Preferred
• Microsoft Word · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Sales
• Member Support
• Financial Transactions
• Cash Handling
• Transaction Processing
• Cash Balancing
• Needs Analysis
• Product Guidance
• Credit Union Products And Services
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Written Communication
• Verbal Communication
• Time Management
• Communication
• Financial Services
• Continuous Development
• Office Equipment
• Self-Starter
• Financial Institution
• Financial Planning
• Commercial Banking

Job areas

• Customer Service & Support
• Finance & Accounting
• Sales
• Retail
• Member Relations Representative
• Financial Services Representative
• Technical and Medical Sales Professionals (excluding ICT)
• Securities, Commodities, and Financial Services Sales Agents

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