Customer Service Government Representative (Contract)

Job summary

Provide informed and solution-oriented assistance to citizens via video calls, including identity validation and administrative document support. Handle all interactions with discretion and confidentiality while directing citizens to appropriate services as needed.

Job details

Are you known for your excellent communication skills and your ability to connect with people? We are gearing up to hire representatives on contract for upcoming on-site positions in Moncton. As a Customer Service Government Representative, you will provide video call assistance on behalf of a government entity by answering citizen informational needs. This position is a 3-months temporary mandate subject to a possible extension: this is a one-of-a-kind opportunity to get to know our dynamic team! Perks of the position: * Wage of $16.50/hour; * Fully paid training; * The potential opportunity to extend your position within the team. * Exceptional Workspace – Bright, spacious office with relaxation areas, gym, games room, and more to make your workday enjoyable. Onsite cafeteria with warm meals available (Monday to Thursday) at discounted rates for NQX employees. Your position in a glimpse: * Provide a warm, informed and solution-oriented service to each citizen requiring assistance; * Kindly assist people by: * Validating their identity through video calls; * Answering their questions related to administrative document renewal and approval processes; * Directing them to another service, if needed. * Handle calls with discretion and confidentiality. Qualifications: * You speak English fluently. * Eligibility criteria: * Be available to work 7 days a week between 20 and 40 hours a week, any time between 8:00 am and 8:00 pm (ADT). * You must be able to work from our Moncton office [https://www.google.com/maps/place/Nordia/@46.0810632,-64.836129,17z/data=!4m14!1m7!3m6!1s0x4ca0b8f477a2bdbb:0xf26957997b7ed582!2sNordia!8m2!3d46.0810632!4d-64.8335541!16s%2Fg%2F11cn9bzfy9!3m5!1s0x4ca0b8f477a2bdbb:0xf26957997b7ed582!8m2!3d46.0810632!4d-64.8335541!16s%2Fg%2F11cn9bzfy9?entry=ttu&g_ep=EgoyMDI2MDYyMS4wIKXMDSoASAFQAw%3D%3D] for all shifts; * Ability to perform various tasks simultaneously and proficiency with navigating multiple computer applications; * Excellent communication and interpersonal skills – you enjoy helping and interacting with people! Training start date: October 13th At NQX [https://www.nqx.ca/], empathy, authenticity, and innovation guide us every day. We believe that providing an engaging work environment for our teams is essential to effectively support businesses and creating authentic, memorable interactions with their customers. People are at the heart of everything we do - we nurture talent and support our teams at every stage of their journey. NQX has been recognized as one of Canada’s Most Admired Corporate Cultures, according to the Waterstone award recognition. And our team agrees: 84% of employees would recommend NQX as an employer to their family and friends. Want to learn more about our career opportunities and what makes working at NQX so rewarding? This way [https://www.nqx.ca/careers]! #HP

What you’ll do

Provide informed and solution-oriented assistance to citizens via video calls, including identity validation and administrative document support. Handle all interactions with discretion and confidentiality while directing citizens to appropriate services as needed.

Requirements

Candidates must be fluent in English and available to work a flexible schedule of 20 to 40 hours per week. Proficiency in navigating multiple computer applications and the ability to work on-site in Moncton are mandatory.

Benefits

• Fully paid training • Onsite cafeteria • Gym • Games room • Relaxation areas

Listed skills

• Customer service · Preferred
• interpersonal skills · Preferred
• Multitasking · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Communication skills
• Interpersonal skills
• Customer service
• Video call assistance
• Identity validation
• Administrative document processing
• Computer application proficiency
• Multitasking
• Discretion
• Confidentiality
• Empathy
• Solution-Oriented
• Customer Service
• Communication
• English Language
• Innovation
• Interpersonal Communications

Job areas

• Customer Service & Support
• Government & Public Sector
• Administrative
• Customer Service Representative Contractor
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives