Guest Services Agent - Part Time

Create exceptional experiences in exceptional destinations!

Be an important part of the True Key family at Sunrise Ridge Waterfront Resort! Located on the east coast of Vancouver Island near Parksville, BC. The resort is just minutes from sunny beaches, hiking, golf & marine life and employs an amazing team of individuals.

Sunrise Ridge Waterfront Resort is proudly operated under True Key Hotels & Resorts, a leader in resort management with properties located throughout BC.

This is a part-time seasonal position.

Summing it up.

The Guest Services Agent is a hospitality pro. They are responsible for various interactions with guests, including preparing charges, keys, receiving payments and managing reservations. GSA’s are responsive and encourage a welcoming, solutions-focused environment for our guests.

What you'll be doing.

• Oversee the day-to-day operations of the front desk.
• Take reservations, package bookings, guest arrivals and departures in a professional manner.
• Enter data, maintain records and launch reports and financial statements.
• Foster a success oriented and accountable environment.
• Be knowledgeable of industry partners to offer a variety of service options to our guests.
• Record day to day financial transactions and complete posting process.
• Assist and troubleshoot guests issues while in house.

Who you are.

• Previous hospitality or customer service experience is an asset.
• Enthusiastic and energetic individual who is comfortable in a variety of situations.
• A service driven individual dedicated to providing all guests and owners with outstanding and consistent service.
• Proficient in Microsoft Excel, Outlook and Word an asset.
• Must be available to work weekends, evenings and holidays when required.
  

What we offer.

True Key Hotels & Resorts provides competitive employment packages for its team members, including competitive wages, employee discount programs, health benefits, referral bonuses, education allowance, flexible hours, bonuses, on the job training and great opportunities for advancement.

Candidates must be legally entitled to work in Canada to be considered.