Part-time Guest Services Representative

October 23 2021
Industries Real Estate
Categories Customer Service, Call Centres, Customer Service, Call Centres, Hospitality, Catering, Tourism, Reception, Customer Service
Dartmouth, NS

Job Title

Part-time Guest Services Representative

Job Description Summary

Based at Mic Mac Mall

•Be an active, efficient and effective member of the Guest Services TEAM
•Provide premium customer service through established programs, including but not limited to providing information, support and services to the shopping and travelling public
•Act as a liaison with tenants
•“Beyond the Booth” Guest Services does not stop at the kiosk and should be carried out at all times
•Maintaining all property specific and provincial safety practices in regards to covid-19

Job Description

Responsibilities:

- Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings

- Sale of Mall Gift Cards which includes:

  • Selling and redemption of gift cards
  • shift reports and logs
  • distribution of gift-with-purchase items

- Telephone, Email and In-Person Inquiries

- Opening & Closing duties as per the Guest Services Supervisor

- Prepare and manage various customer tracking initiatives

- Provide Customer assistance with all available mall services.

- Assist other mall personnel (Security and Maintenance) to provide an exceptional Customer Experience, promoting a safe and clean environment

- Assist with various on-site promotions and events as per the Marketing Director

- Cultivate relationships with the shopping centre’s retailers and continually stay abreast of product offerings and store promotions.

- Professionally respond online to customer service inquiries on KIPSU

- Monitor mall events, retailer sales and promotions to communicate onto social media platforms as deemed necessary as per the Marketing Director

- Collating various documentation for shopping centre distribution, banner coordination, compiling and updating store and directory information, ballot counting and assisting with various display set-ups

- Maintaining cleanliness and organization at the workspace

- Ensure appropriate levels of inventory for administration supplies, gift cards, etc. are maintained

- Other duties as assigned by the Guest Services Supervisor or Marketing Manager

- And most importantly, ensuring that our Customers leave our shopping centre happy with all of their needs met

Qualifications:

- Excellent customer service skills with a drive to go above and beyond

- Superior written and oral communication skills

- Ability to work in a “team” environment

- Various computer skills – Microsoft Office

- Competent in Social Media, Facebook, Instagram, Website, etc.

- Ability to work days, evenings and weekends as per the centre (extended) hours

- Must be accountable and punctual

- Creative and self motivated

Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to HR@ca.cushwake.com or call 416-359-2596. Please refer to the job title and job location when you contact us.
Apply now!

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