Court and Client Representative – 67 Unilingual and 3 Designated Bilingual (English-french)

August 31 2022
Industries Legal
Categories Administrative assistant, Administrative, Clerical, Administrative, Clerical, Archivist, Documentalist, Legal, Paralegal, Legal, Paralegal, Professionals, Support staff, Word processing clerk, Writing, Correction, Translation
Peterborough, ON

Do you want an exciting career supporting an accessible, fair, timely and effective justice system for Ontarians? Consider joining the Ministry of the Attorney General, Court Services Division, where we offer an extensive training program to teach you everything you need to know to become a Court and Client Representative in the Superior Court of Justice and/or Ontario Court of Justice.

NOTE: These are irregular on-call positions. The hours for these positions are irregularly scheduled and the hours can vary by court location, with no minimum guarantee of hours. You may be scheduled up to 36.25 hours per week.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy < https://www.ontario.ca/page/ontario-public-service-anti-racism-policy > and the OPS Diversity and Inclusion Blueprint < https://www.ontario.ca/page/ops-inclusion-diversity-blueprint > pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Codehttp://www.ohrc.on.ca/en/ontario-human-rights-code >. Refer to the application instructions below if you require a disability-related accommodation.

What can I expect to do in this role?

In a fast-paced team environment, you will perform a wide range of duties both in and out of the courtroom to support in-person and virtual hearings.

You will:

  • Prepare and maintain courtrooms for proceedings, e.g., ensure court decorum; set up open/close court; prepare dockets and files; facilitate communication between parties; speak publicly during court proceedings; support case flow; handle, mark and record all court-related documents; maintain logs and court exhibits
  • Attend to juries and witnesses, e.g., coordinate and assist jury panels; attend to witnesses' needs
  • Provide customer service, respond to inquiries and resolve issues, e.g., assist the public, court personnel and justice participants to address questions and provide information on protocols and procedures; process filings; set court dates and notify parties; issue court-related documents; save records; conduct and reconcile financial transactions
  • Record proceedings and maintain court technology, e.g., document and record proceedings; ensure all courtroom equipment and technology are maintained in working order
  • Support court operations and services, e.g., attention to detail to record statistical data; prepare and review reports from various systems; collaborate with staff on operational/procedural changes; address and resolve operational matters, client service issues, and technology issues

NOTE: The successful candidates may be required to work out of satellite locations in Collingwood, Midland, Bradford, Huntsville, or other locations, as needed.

Location(s): Barrie, Bracebridge, Cobourg, Lindsay, Orillia, Peterborough

How do I qualify?

Mandatory

  • Typing and fully programmable word-processing skills to 30 words per minute (wpm)

Mandatory Requirement (For the 3 Bilingual Positions):

  • You are proficient in English as well as in oral French at the advanced level, and written French at the advanced-minus level. Your level of proficiency will be tested.

Please note, you will be required to:

  • Undergo a security screening check under the Ontario Public Service (OPS) Employment Screening Check Policy, which includes a criminal record check (Criminal Records and Judicial Matters Check)
  • Become a Commissioner of Oaths
  • Have a valid Driver's Licence within the Province of Ontario, where required
  • Work on weekends and statutory holidays

Communication and Client Service Skills:

You have:

  • Knowledge of, and experience applying, customer service principles to deliver high-quality service
  • Professionalism, oral communication and interpersonal skills, tact and good judgement
  • Ability to write detailed, accurate and clear written reports and documentation

Technical Proficiency:

You have:

  • Basic technical skills and can learn to troubleshoot court equipment (e.g., digital recording, video equipment and display devices)
  • Proficiency with computer software and case management systems (database programs) to access and retrieve information

Planning and Organizational Skills:

You have:

  • Organizational skills, and the ability to prioritize workload, multi-task in a fast-paced environment, meet deadlines and adapt to changing priorities
  • The ability to work independently – within a court setting or from home – and in a team environment, proposing solutions for the optimal use of time and resources to ensure operational requirements are met

Problem-Solving and Judgement Skills:

With little or no guidance/assistance from others, you can:

  • Identify, address, and resolve problems
  • Interpret and assess situations, make sound judgements, and defuse difficult situations

Specialized Knowledge:

You have:

  • The ability to interpret/apply and explain legislation, regulations, policies, and practices

Administrative and Mathematical Skills:

You have:

  • Math skills to receive payments, calculate fees, and collect and balance monies/accounts
  • The ability to operate a cash register/financial management system, including handling card transactions and cash
  • The ability to manage active and archived files

Salary Range: $25.89 - $30.18 Per Hour

Additional information:

  • 3 Bilingual Temporary - Irregular On-Call, duration up to 12 months, 75 Mulcaster St, Barrie, Central Region or 3 Dominion St, Bracebridge, Central Region or 700 Memorial Ave, Orillia, Central Region, Criminal Record and Judicial Matters Check
  • 47 Temporary - Irregular On-Call, duration up to 12 months, 75 Mulcaster St, Barrie, Central Region or 3 Dominion St, Bracebridge, Central Region or 700 Memorial Ave, Orillia, Central Region, Criminal Record and Judicial Matters Check
  • 20 Temporary - Irregular On-Call, duration up to 12 months, 860 William St, Cobourg, East Region or 440 Kent St W, Lindsay, East Region or 70 Simcoe St, Peterborough, East Region or 470 Water St, Peterborough, East Region, Criminal Record and Judicial Matters Check

Note:

Pre Screening Questions

  • Are you applying for the bilingual position, the unilingual position, or both?
  • Do you have a valid Class G driver’s licence, or equivalent as recognized by the Province of Ontario?
  • Please list all locations you’re interested in being considered for (Max 250 Words).

Please apply online, only, at www.ontario.ca/careers, quoting Job ID 186053, by Thursday, September 29, 2022. Please follow the instructions to submit your application. Faxes are not being accepted at this time.

If you require a disability-related accommodation in order to participate in the recruitment process, please contact us at www.gojobs.gov.on.ca/ContactUs.aspx to provide your contact information. Recruitment Services staff will contact you within 48 hours. Only those applicants selected for an interview will be contacted.

The Ontario Public Service is an inclusive employer. Accommodation will be provided in accordance with Ontario’s Human Rights Code.

www.ontario.ca/careers

Apply now!

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