Bilingual Collection Agent (part-Time)

July 9 2018
Industries Bank, Insurance, Financial services
Categories Customer Service, Call Centres, Bank, Insurance, Financial Services, Collections, Bank, Insurance, Financial services, Customer Service, Call Centres
Montreal, QC

What is the opportunity?

Are you looking for an opportunity to launch your career in the financial services industry with one of Canada's top employers? Do you want to be part of a fast growing and dynamic team which recognizes and rewards its team members for delivering a superior client experience? If you answered "Yes" to these questions than do we have an opportunity for you!


As a Bilingual Early Stage Part Time Collections Agent, you will work as a collector of early stage delinquencies for an assigned portfolio of RBC products, in order to minimize the bank's exposure to loss. In this role, you will focus on providing a positive experience to our clients while reaching a mutually agreed upon payment plan for payment of their debt. As you are working on taking care of our valued clients, our management team will be assisting you in managing your career and helping you grow within the RBC Family.

What will you do?

  • You will communicate with customers directly to obtain all necessary and relevant information and reach a mutual agreement for payment of their debt.
  • Using your strong and professional communication skills, you will ensure there is a balance between quality customer care and effective collections techniques.    
  • A key component to this role will be your ability to prioritize your workload and handle high volume calls while maintaining a professional and personable approach 
  • Commit to maintaining a flexible work schedule based on the demands of the business. Our centre is open from 8 am to 9 pm Monday through Friday and Saturday from 8 am to 4 pm.   We are looking for candidates who are available to work a variety of shifts within these hours of business. RBC will decide your shifts based on our business needs. Performance shift allocation is provided 4 weeks in advance for a 2 month duration.

What do you need to succeed?


  • Ability to fluently speak and write in both French and English
  • Strong background with the use of windows-based computer applications combined with accurate keyboarding skills
  • Demonstrated ability to problem-solve through active listening  combined with a commitment to delivering a superior client experience 
  • Exceptional interpersonal skills and communication skills (empathy, teamwork, positive attitude, and an upbeat energy)  complimented with a professional and courteous phone manner 
  • Ability to work a variety of shifts within the following hours:
    • Available to work 4 hour shifts on 3 evenings between the following hours:

Monday: 16:00 to 21:00

Tuesday: 16:00 to 21:00

Wednesday: 16:00 to 21:00

Thursday: 16:00 to 21:00

Friday: 16:00 to 21:00

  • Available to work a 7.5 hour shift on Saturday between 8:00 to 16:00


  • Previous collections and/or call-centre experience

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact 
  • Work in a dynamic, collaborative, progressive, and high-performing team 
  • A world-class training program in financial services A competitive compensation package  
  • Annual Salary Reviews  

About RBC
Royal Bank of Canada is Canada's largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America's leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We employ approximately 78,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 39 other countries. For more information, please visit
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Inclusion and Equal Opportunity Employment
RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request


City:  Montreal 
Address:  7101 Avenue du Parc 
Work Hours/Week:  19.5 
Work Environment:  Call Centre 
Employment Type:  Permanent 
Career Level:  Entry Level 
Pay Type:  Salaried 
Required Travel (%):  0 
Exempt/Non-Exempt:  N/A 
People Manager:  No 
Job Posting End Date:  07/20/2018 
Req ID:  168290

Apply now! network