Team Lead - Brockville, Ontario (Crossing Guard Program)

Job summary

The Team Lead provides on-site support and training for Adult Crossing Guards while managing intersection safety and equipment distribution. They also act as a substitute crossing guard to cover open shifts and report performance issues to the Program Manager.

Job details

Job Description Salary Starting at $20.20/hour $15.00 per diem for mileage Shifts and Hours 3 hours per day (typically half AM and half PM, with occasional 30-minute lunch coverage) Monday to Friday Contract runs September to June Reports to Program Manager – School Safety Zone Purpose The Team Lead position will provide necessary duties in “the field” at intersections and routes throughout Brockville, supporting the Adult Crossing Guard (ACG) program within operational school hours. Core Competencies · Strong Customer Service Skills · Communication – verbal and written · Computer proficiency (including email) · Ability to work as part of a team and stay in regular communication with the office staff · Ability to maintain calm and professional demeanor · Adaptability/ flexibility · Decision making and judgement · Planning and organizing · Problem solving · Accountability and dependability Duties and Responsibilities · Conduct all duties and responsibilities of an Adult Crossing Guard when required. · Provide on-site and remote support to teams in Brockville, address urgent needs, and support staffing or training initiatives · Visit specific sites as requested by the Office. · Effectively communicate with Adult Crossing Guards by answering questions, listen and address concerns, building rapport, etc. · Training and coaching new Adult Crossing Guards. · Reporting Crossing Guard absenteeism/performance issues to the Program Manager · Distribution & Retrieval of Equipment · Dispersal of rewards and incentives to the Adult Crossing Guards. · Acting in the role of Adult Crossing Guard to cover open shifts. · Comply with all safety requirements and wear all required equipment (provided) · Maintain a calm and professional demeanor at all times. Position Requirements · Must be available to work at all intersections identified in Brockville. · English Skills · Smart Phone · Drivers licenses and access to a vehicle · Valid Standard First Aid with CPR C certification · Confirmation of physical health from a licensed physician may be required. Reference to full manual dexterity and multilimbed coordination essential. Due to the requirements of the position, accommodations due to health may be limited. · Police Records Check (PRC) with the Vulnerable Sector is required – PRCs can be completed during the application process. Costs associated with the PRC will be reimbursed by the OSC after three (3) months of employment. Employment offer conditional upon a valid and clean PRC Working Conditions · Ability to walk briskly, move repeatedly in and out of the intersection, and stand for up to 1.5 hours · Stand and maintain alertness for the entirety of the shift · Ability to hold a 5-lb Stop Sign Paddle above shoulder height for extended periods of time · 20/20 Vision (with or without corrective lenses) along with adequate depth and peripheral perception · Accountable to work in all environmental conditions. Environmental conditions may include but are not limited to snowstorms, freezing rain, cold temperatures, rain, heat waves, humidity, hot temperatures and dust, etc. · Ability to dress appropriately for, and perform moderate physical labour during all weather conditions · Hazards associated with high traffic conditions. · Daily travel within Team Leads designated Zone.

What you’ll do

The Team Lead provides on-site support and training for Adult Crossing Guards while managing intersection safety and equipment distribution. They also act as a substitute crossing guard to cover open shifts and report performance issues to the Program Manager.

Requirements

Candidates must have a valid driver's license, access to a vehicle, and a valid Standard First Aid with CPR C certification. A clean Police Records Check with the Vulnerable Sector is mandatory for employment.

Benefits

• Mileage reimbursement

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• First Aid · Preferred
• Problem solving · Preferred
• Training · Preferred
• Decision Making · Preferred
• Communication · Preferred
• Coaching · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Computer proficiency
• Teamwork
• Decision making
• Planning and organizing
• Problem solving
• Training
• Coaching
• First aid
• CPR C
• Rapport Building
• Professionalism
• Accountability
• Planning
• First Aid
• Adaptability
• Cardiopulmonary Resuscitation (CPR)
• Decision Making
• Customer Service
• English Language
• Problem Solving
• Fine Motor Skills
• Program Management
• Team Leadership
• Coordinating

Job areas

• Security & Safety
• Management & Leadership
• Government & Public Sector
• Customer Service & Support
• Crossing Guard
• Crossing Patrol Guard
• Protective Services Workers Not Elsewhere Classified
• Crossing Guards and Flaggers