Assignment Coordinator

Job summary

Coordinate care requests by assigning appropriate staff to patients and building patient care schedules based on availability, timing, and relevant skills. Maintain employee and patient records, respond to calls and electronic communications, and document and report interactions with staff, patients, families, and funders.

Job details

Job Description As an Assignment Coordinator you will serve as the primary point of contact for clients and field staff, providing exceptional customer service in both English and French while coordinating care requests and supporting service delivery. Why You’ll Love Working Here Celebration and Recognition programs Part time and Full-time opportunities Comprehensive health and dental benefit plans Education allowance for employees and family Employee Assistance Program Employee perks and exclusive offers What You’ll Do Assign appropriate staff to patients based on a variety of factors including times suggested by patients, staff availability and relevant skill sets Build a care schedule for patients Enter and update employee and patient data within computerized system Respond professionally and courteously to calls and electronic communication from funders, staff, patients, and families Document and appropriately report all staff and patient interactions What You Bring One year administrative or office experience is an asset Scheduling experience is an asset Strong computer skills Fluency in both English and French (spoken and written) is mandatory. Superior Customer service skills Ability to effectively communicate both orally and written Compassion and empathy when interacting with patients and their families We are committed to providing an accessible and inclusive hiring process. Accommodations are available on request for candidates taking part in all aspects of the selection process. Time Type Part time Compensation Details Compensation will be discussed during the recruiting process. ParaMed is Canada's leading provider of home health care services, driven by a mission to provide people with the care they need, wherever they call home. Our dedicated team of skilled professionals delivers a wide range of services to meet the full care spectrum of care needs including high-quality nursing, therapeutic, personal support and home support. We work hand-in-hand with health system partners to deliver personalized and coordinated care, support independent living and relieve capacity pressures on hospitals. Today, our national reach enables expanded access to care in homes and communities across Canada, allowing us to support more people in more places than ever before. We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position. Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process. We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment — every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us. ParaMed is an equal opportunity employer committed to respectful and inclusive hiring practices. We welcome all applicants, including those from equity-deserving groups, including Indigenous peoples, women, people with disabilities, and visible minorities. ParaMed is committed to fostering an accessible, inclusive, and equitable hiring process. We will gladly accommodate the needs of applicants throughout all stages of the recruitment process upon request and in accordance with applicable legislation. If you require support during any stage of the process, email us at careers@paramed.com. We acknowledge that the care we provide across Canada occurs on lands that have been cared for by many Indigenous peoples for generations. We recognize First Nations, Inuit, and Métis Peoples and their enduring connection to this land, and the importance of respect and cultural safety in the work we do.

What you’ll do

Coordinate care requests by assigning appropriate staff to patients and building patient care schedules based on availability, timing, and relevant skills. Maintain employee and patient records, respond to calls and electronic communications, and document and report interactions with staff, patients, families, and funders.

Requirements

Fluency in spoken and written English and French is mandatory, along with strong computer skills and superior customer service and communication abilities. One year of administrative or office experience and scheduling experience are assets; compassion and empathy when interacting with patients and families are also expected.

Benefits

• Celebration and Recognition Programs • Health and Dental Benefits • Education Allowance • Employee Assistance Program • Employee Perks and Exclusive Offers

Listed skills

• Customer service · Preferred
• written communication · Preferred
• Data entry · Preferred
• scheduling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Scheduling
• Staff Assignment
• Customer Service
• English Fluency
• French Fluency
• Written Communication
• Oral Communication
• Computer Skills
• Data Entry
• Recordkeeping
• Care Coordination
• Compassion
• Empathy

Job areas

• Administrative
• Healthcare
• Customer Service & Support