Customer Service Representative

Patterson isn't just a place to work, it's a partner that cares about your success. One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization. Job Summary The Customer Service Representative will be responsible for providing and maintaining a professional standard of service to our customers by responding to inquiries in a courteous and helpful manner. He or she will assist the customers in determining their professional needs when receiving or placing telephone calls. Essential Functions Responding to inquiries from customers and sales personnel. Determine the professional needs of customers when receiving or placing calls. Upgrades telephone orders. Introduces and promotes new products during calls. Researches and resolves customer problems relating to the merchandise department under guidance of lead customer service representative. Participates in and supports campaigns/promotions sponsored by the Marketing Department, Region and/or Branch. Performs other duties as assigned. Job Qualifications High school diploma or any other relevant experience. Previous customer service experience is required, along with excellent verbal/phone communication and organizational skills. Excellent verbal and written communication skills in English. Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times. Mastering the Microsoft Office Suite. Knowledge of the dental industry is an asset.

The Customer Service Representative is responsible for providing professional service by responding to customer inquiries and assisting with their professional needs via telephone. They also handle order upgrades, promote new products, and resolve merchandise-related issues under guidance.

Candidates must have a high school diploma or relevant experience along with previous customer service experience. Excellent verbal and written communication skills and proficiency in the Microsoft Office Suite are required.

• Customer servicePreferred
• Problem solvingPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Verbal communication
• Phone communication
• Organizational skills
• Written communication
• Microsoft Office Suite
• Problem solving
• Dental industry knowledge
• Diplomacy
• Tactfulness
• Organizational Skills
• Customer Service
• Communication
• English Language
• Sales
• Marketing
• Merchandising
• Microsoft Office

• Customer Service & Support
• Healthcare
• Sales
• Administrative
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

Minimum education

High school

Minimum experience

0+ years

Apply by

Aug 21, 2026

Posting language

English

Working hours

40 hours per week