Part-Time Service Advisor (Subaru of Brampton)

Drive for Excellence As Ontario’s highest Google-reviewed Subaru dealership, Subaru of Brampton is proud to be part of our local community. We have a commitment to excellence and confidence in guaranteeing a great guest and employee experience. The Part-Time Service Advisor is responsible for acting as a liaison between the customers and Service Technicians by gathering and interpreting information on vehicle condition. Other duties may be assigned as necessary. About Us Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today: Great Experience: Every customer is entitled to a great experience Integrity: We are honest and transparent in our actions Diversity: We are stronger through the inclusion of people, brands and ideas Innovation: We passionately embrace opportunities for new and continuous improvements Empowerment: We encourage and support our people in taking initiative Giving Back: We positively impact the communities in which we live, work and raise families Here’s what you’ll deliver: Identifying, recommending and documenting service maintenance and repairs for customers. Greeting customers in a courteous, professional manner. Delivering personalized service that exemplifies our dealerships. Working with technicians to identify required maintenance and repairs. Preparing repair orders, updating databases with relevant details of orders, and closing orders by providing appropriate repairs and services Providing service recommendations and estimated costs to customers Performing road tests of customer vehicles to assess customer concerns Ensuring customer satisfaction meets company and manufacturers’ standards. Striving to meet the department’s repair order production standards Perform other Service related duties as required by management Must be available Thursdays 11am - 8pm and Saturdays 8am - 3pm What you need to succeed: Must have a valid Ontario Driver's License and good driving record May be required to work on Saturday as per business needs. Minimum 2-3 years of Service Advisor experience in the automotive service industry CDK or Xtime experience is an asset. Professional, friendly and customer oriented with high emphasis on good CSI and selling capabilities Ability to sell and recommend maintenance and repairs to our loyal customers. Strong computer skills Good communication skills and attention to detail Must have the ability to multi-task and work under pressure. What’s in it for you? Excellent management support and guidance Opportunities through our Internal career mobility program Discount on vehicles, service and parts for you and your family Free and engaging employee events Did we mention we love giving back to our communities?! Job Type: Full Time - Permanent Compensation (expected hourly wage): $21.00 - $22.00 per hour. The starting rate will be set within this range based on job-related factors such as relevant skills and experience. Performance Auto Group is a leading automotive company in Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet, Canada’s largest indoor used car showroom. This recruitment process involves the use of artificial intelligence, and this job posting is for an existing vacancy. Performance Auto Group is an equal opportunity employer. Accommodations are available throughout the recruitment and selection process in accordance with applicable legislation. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

The Service Advisor acts as a liaison between customers and technicians to identify, document, and recommend vehicle maintenance and repairs. They are responsible for greeting customers, preparing repair orders, and ensuring high standards of customer satisfaction.

Candidates must have 2-3 years of automotive service advisor experience and a valid Ontario driver's license with a good record. Strong communication, computer skills, and the ability to work specific Thursday and Saturday shifts are required.

• Management support • Internal career mobility program • Vehicle discount • Service discount • Parts discount • Employee events

• Customer servicePreferred
• Attention to detailPreferred
• SalesPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Service advising
• Automotive maintenance
• Customer service
• Sales
• Repair order preparation
• Road testing
• Communication
• Multi-tasking
• Computer skills
• Attention to detail
• CSI
• CDK
• Xtime
• Good Driving Record
• Professionalism
• Valid Driver's License
• Automotive Services
• Management
• Customer Service
• Computer Literacy
• Personalized Service
• Empowerment
• Selling Techniques
• Innovation
• Multitasking
• Proactivity
• Showrooms
• Greeting Customers
• Detail Oriented
• Honesty

• Customer Service & Support
• Retail
• Transportation
• Service Advisor
• Automotive Customer Service Representative
• Contact Centre Information Clerks
• Customer Service Representatives

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week