Clinical Trial Participant Recruiter

Job summary

Recruit and telephone-screen potential clinical trial participants, provide study information, and schedule or cancel appointments. Maintain participant files and accurate clinical documentation in accordance with protocols, Good Clinical Practice, standard operating procedures, and applicable regulations.

Job details

Pharma Medica Research (PMRI) is a Contract Research Organization that strives for innovation and original solutions in a highly regulated and competitive industry. We are a full service contract research organization specialized in conducting early phase clinical trials in healthy volunteers, special and patient populations. We are actively looking for exceptional and passionate individuals who want to work in a learning, innovative team. We are currently looking for Clinical Trial Participant Recruiters to join our Toronto team! The Clinical Trial Participant Recruiter phone screens potential participants at Pharma Medica Research Inc. (PMRI). This position reports to the Recruiting Coordinator and/or designate. Duties and Responsibilities Responsibilities include but are not limited to: Recruit new or existing participants for clinical studies. Answer calls/emails from participants or call out from the match list. Telephone screen participants, book and cancel appointments. Provide participants with relevant information for studies. Share study-related information with participants according to protocol requirements and to the scope of delegation. Work in screening reception independently. Create new participant files in PSMS and update the participant screening file. Properly complete the documentation of clinical activities according to GCP, SOP guidelines and/or EDA/TPD regulations. Participate regularly in PMRI training programs including GCP, SOP training and PMRI in-house training modules. Achieve 80% or greater in all PMRI training evaluations including GCP, SOP tests and PMRI in-house training module tests. Follow Joint Health and Safety rules and regulations at all times. Photocopying and other administrative work. Other duties as required. Job Requirements: High School Diploma. 1 year of call center experience or related experience. General knowledge of MS Office Excellent verbal and written English communication skills. Customer service skills, to listen to volunteers/participants and professionally answer questions or address concerns. Ability to confidently make any calls. Troubleshooting skills to manage volunteers’ complaints. Excellent interpersonal skills. Ability to work both independently and as a team member. Exceptional organizational skills. Please note all applications must be eligible to work within Canada. PMRI is an Equal Opportunity Employer; promoting accessibility and inclusivity at work and offering accommodation for applicants as required and requested. We thank all applicants for their interest; however, only those selected to proceed in the interview process will be contacted.

What you’ll do

Recruit and telephone-screen potential clinical trial participants, provide study information, and schedule or cancel appointments. Maintain participant files and accurate clinical documentation in accordance with protocols, Good Clinical Practice, standard operating procedures, and applicable regulations.

Requirements

A high school diploma and one year of call center or related experience are required. Candidates should have general Microsoft Office knowledge, strong English communication and customer service skills, and the ability to work independently and as part of a team.

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Appointment Scheduling · Preferred
• written communication · Preferred
• Organization · Preferred
• interpersonal skills · Preferred
• Documentation · Preferred
• Troubleshooting · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Participant Recruitment
• Telephone Screening
• Customer Service
• Verbal Communication
• Written Communication
• Interpersonal Skills
• Complaint Resolution
• Troubleshooting
• Organization
• Appointment Scheduling
• Documentation
• Microsoft Office
• Good Clinical Practice
• Teamwork
• Independent Work

Job areas

• Healthcare
• Science & Research
• Customer Service & Support
• Administrative