HOST/HOSTESS STAFF

Job summary

Greet guests, present menus, make recommendations, highlight promotions, answer questions, and use sales techniques. Maintain a clean and organized work area, bus and reset tables, answer the phone, and assist dining room staff with other assigned tasks.

Job details

Nature of the work The hosts greet the guests at the door according to Pizza Delight service standards and can execute various tasks to help dining room employees. They may also have to perform the same functions as the counter service person. Main functions Has a professional appearance; Applies the health regulations as to cleanliness; Applies the safety regulations; Applies the WHMIS; Complies with equipment usuage guidelines; Complies with the guidelines related to the maintenance tasks of the restaurant and of the equipment; Ensures the constant cleanliness of his or her work area; Organizes efficiently his or her work area and his or her work; Greets the guests, presents the menu, makes suggestions, points out promotions, and answers questions about the food and beverages; Makes use of sales techniques; Maintains the dining room menus; Executes all other tasks as requested by their supervisor; Busses / resets tables; Answers the phone; Requirements This type of employment requires little experience. Interpersonal skills, easiness at meeting people, teamwork, collaboration, the ability to adapt to new situation, and good communication skills are required. Bilingualism may be required. Good personal grooming, confidence, integrity, stress management skills, dynamic personality and flexibility are required. Working conditions Work hours are generally pre-scheduled. The schedule varies according to the position, daytime, the night time or the weekend. It is frequently required to work evenings, weekends and statutory holidays. There is a possibility of part-time work. The schedule may contain split shifts. Work is rather intense at mealtimes. The work environment is noisy and there can be pressure to maintain the work pace.

What you’ll do

Greet guests, present menus, make recommendations, highlight promotions, answer questions, and use sales techniques. Maintain a clean and organized work area, bus and reset tables, answer the phone, and assist dining room staff with other assigned tasks.

Requirements

Little experience is required. Candidates should have strong interpersonal and communication skills, teamwork, adaptability, good grooming, confidence, integrity, stress management, and flexibility; bilingualism may be required.

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Organization · Preferred
• adaptability · Preferred
• Collaboration · Preferred
• interpersonal skills · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Guest Greeting
• Customer Service
• Communication
• Interpersonal Skills
• Teamwork
• Collaboration
• Adaptability
• Sales Techniques
• Food and Beverage Knowledge
• Table Bussing and Resetting
• Phone Handling
• Cleanliness
• Health and Safety Compliance
• WHMIS Compliance
• Organization
• Stress Management

Job areas

• Hospitality
• Food & Beverage
• Customer Service & Support

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