Retail Sales Associate

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of 2024, POP MART operates over 500 physical stores and more than 2,300 Robo Shops across 30+ countries and regions. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world. Job Overview We are in search of Sales Associates ready to contribute to overall salesmanship and customer experience within our stores. This person will be responsible for exceeding customer expectations by listening to customer needs, finding products that meet their needs, as well as providing in depth product information about the goods they are interested in and closing the sale. An interest in designer toys will make you a competitive candidate for this position. The position reports to & receives functional guidance from the Store Manager. What You Will Achieve Greet customers, engage in friendly conversations, and ask about their shopping needs. Subject matter expert on POP MART core business information including POP MART's characters information, products, company history information. Offer customers product recommendations and provide information to help them make product-related decisions. Use the cash register to ring up customer transactions. Support on product shipment deliveries and organize stockroom. Maintain a clean, organized, and safe store environment for customers, employees, and store products. Drive sales of company key products such as Blind boxes, MEGA, and accessories. Must be able to work flexible hours including nights, weekends, holidays. What You Will Need 1+ year of retail customer-facing experience Confident and comfortable engaging customers to deliver great customer experience Ability to speak or understand multiple languages is a plus Must be at least 18 years of age Physical Requirements: Ability to regularly lift, carry, and move merchandise and supplies up to 50 lbs. Ability to stand and walk for extended periods (up to 6-8 hours per shift) Ability to bend, kneel, reach, and climb ladders or step stools safely Ability to perform repetitive tasks such as unpacking boxes, tagging items, and stocking shelves Able to work in a fast-paced environment that may require quick movements and multitasking Ability to work in varying temperature conditions, including stockroom and receiving areas Manual dexterity required to operate standard stockroom tools (e.g., box cutters) What We Offer Market-competitive packages Opportunities to learn and lead Career development *POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary. **As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law. We welcome applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Sales Associates are responsible for exceeding customer expectations by actively listening to needs, recommending suitable products, providing in-depth information, and successfully closing sales. Key duties also involve engaging customers, operating the cash register, supporting stock management, and maintaining a clean store environment.

Candidates must possess at least one year of retail customer-facing experience and be confident in engaging customers to ensure a positive experience. The role requires physical ability to handle merchandise up to 50 lbs, stand for extended periods, and work flexible hours including nights, weekends, and holidays.

• Market-competitive Packages • Opportunities To Learn And Lead • Career Development

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Customer Engagement
• Salesmanship
• Product Knowledge
• Cash Register Operation
• Stock Organization
• Store Maintenance
• Driving Sales
• Flexible Scheduling
• Customer Service
• Multitasking

• Retail
• Sales
• Customer Service & Support
• Art & Design

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week