Patient Care Coordinator

Job summary

The Patient Care Coordinator serves as the first point of contact for patients, managing appointments, insurance claims, and billing. They also support the clinical team by educating patients on sleep therapy and maintaining an organized clinic environment.

Job details

📍 Location: St Johns, NFLD | In-Clinic Role Compensation is competitive and commensurate with experience and professional designation. We offer a comprehensive benefits package and opportunities for professional growth and development. At Resolve Sleep Health, we believe that better sleep leads to a better life — and we’re on a mission to help Canadians from coast to coast wake up healthier, happier, and more energized. As Canada’s largest independent provider of sleep health services with over 145 clinics (and growing!), we’re transforming the way patients experience care. Through innovation, technology, and compassionate teamwork, we’re making sleep health accessible, effective, and life changing. We are currently seeking a part-time Patient Care Coordinator to join our team in St. Johns, Newfoundland. Clinic Location: 140 Stavanger Dr, St John’s NL A1A 5E8 [https://www.bing.com/ck/a?!&&p=f656085abec4bfac75f20d657815c4de5206d885ee1101d0f1de95eae819c251JmltdHM9MTc4NDU5MjAwMA&ptn=3&ver=2&hsh=4&fclid=19469138-1796-6745-2a0a-86281664665e&u=a1L21hcHM_Jm1lcGk9MH5-RW1iZWRkZWR-QWRkcmVzc19MaW5rJnR5PTE4JnE9QnJlYXRoZSUyMFdlbGwlMjBSZXNwaXJhdG9yeSUyMENsaW5pYyUyMEluYyZzcz15cGlkLllOQTFGMDJDQUVGRDI5OUI1MCZwcG9pcz00Ny42MTkyMzU5OTI0MzE2NF8tNTIuNzEyNTc3ODE5ODI0MjJfQnJlYXRoZSUyMFdlbGwlMjBSZXNwaXJhdG9yeSUyMENsaW5pYyUyMEluY19ZTkExRjAyQ0FFRkQyOTlCNTB-JmNwPTQ3LjYxOTIzNn4tNTIuNzEyNTc4JnY9MiZzVj0xJkZPUk09TVBTUlBM&ntb=1] In this important front-line role, you'll be the first point of contact for patients—setting the tone for a positive, supportive experience from start to finish. You’ll help keep the clinic running smoothly, support our clinical team, and play a key role in delivering excellent care. What you’ll be doing: * Welcoming patients and helping them navigate their care journey with friendly, high quality service standards * Coordinating appointments, managing referrals, and providing administrative support * Educating patients on sleep therapy assessments, support and equipment * Handling insurance claims, payments, and billing * Supporting sales of therapy products and resupply * Contributing to a clean, organized, and well-functioning clinic environment * Acting as a role model and ambassador to the company by living our shared Resolve Sleep Health values What you bring: * A passion for people and exceptional customer service skills * Detail-oriented and a quick learner who thrives in a busy clinic * A team-first mindset and a solutions-focused approach * Previous experience in healthcare, administration, or customer service * Comfort with digital tools, including attention to detail and accuracy in EMR systems, documentation and virtual care (training provided) * Bonus points for additional languages Why you’ll love working here: We know our people are the key to our success, so we invest in making Resolve a great place to work, with: * Competitive pay with incentive opportunities * Wellness + vacation hours * Employee discounts on products/services * Professional development & license fee reimbursement * A supportive, passionate, and fun team culture This is more than a job — it’s a chance to make a real difference. Apply today at resolvesleep.com [https://www.resolvesleep.com/] We’re committed to fostering an inclusive workplace that reflects the communities we serve. We welcome applicants from all backgrounds and will provide accommodations as needed throughout the hiring process. We thank all candidates for their interest; however, only those selected for an interview will be contacted. Internal applicants have until end of day September 17, 2026 to apply.

What you’ll do

The Patient Care Coordinator serves as the first point of contact for patients, managing appointments, insurance claims, and billing. They also support the clinical team by educating patients on sleep therapy and maintaining an organized clinic environment.

Requirements

The ideal candidate possesses exceptional customer service skills and a team-first mindset with previous experience in healthcare or administration. Proficiency with digital tools and EMR systems is required, along with the ability to thrive in a busy clinic setting.

Benefits

• Comprehensive benefits package • Competitive pay • Incentive opportunities • Wellness hours • Vacation hours • Employee discounts • Professional development • License fee reimbursement

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Administrative Support · Preferred
• Sales · Preferred
• Documentation · Preferred
• Communication · Preferred
• Billing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Administrative support
• Appointment coordination
• Insurance claims processing
• Billing
• Sales
• EMR systems
• Documentation
• Virtual care
• Communication
• Problem solving
• Teamwork
• Organization
• Innovation
• Detail Oriented
• Customer Service
• Administrative Support
• Care Coordination
• Compassion
• Service Standards
• Quick Learning
• Workplace Inclusivity
• Healthcare Industry Knowledge
• Electronic Medical Record

Job areas

• Healthcare
• Customer Service & Support
• Administrative
• Patient Care Coordinator
• Clinical Coordinator
• Health Service Managers
• Medical and Health Services Managers