House Attendant

Great Wolf Lodge, Niagara Falls is Canada’s largest family indoor water park resort. Our little log cabin has theme suites, amazing attractions, fun daily events and activities, and delicious dining options. It’s a year-round world of play! We take pride in creating an inclusive work environment in which all pack members are valued and celebrated. We are One Pack, committed to deepening our knowledge of each other’s backgrounds and making ourselves accessible to all members that need our support. Apply today and Run with the Pack! The House Attendant assists Room Attendants by transporting linens, supplies and disposing of trash. Essential Duties & Responsibilities Team * Willingness to accept the most effective role. * Complete daily duties in accordance with Kaizen processes and procedures. * Collect and transport dirty linen and garbage from departed rooms to appropriate locations. * Deliver clean bed and bath linens from laundry to storerooms. * Keep storerooms clean, organized, and well-stocked at all times. * Ensure corridors remain clear of obstructions and clean. * Communicate with the Floor Manager regarding special requests or additional duties. * Maintain a safe, secure, and healthy work environment by adhering to standards, procedures, and security regulations. * Close with an open mentality. * Keep all areas in like-new condition and website ready. Guest * Ensure guests are greeted and acknowledged consistently, adhering to the 10/5 Rule. * Deliver irons, ironing boards, amenities, and other guest requests within 10 minutes. * Collect and return previously used guest items found in rooms or hallways to storage. * Regularly disinfect all high-touch surfaces in assigned areas. * Adhere to HotSOS guidelines consistently. * Communicate with guests in a professional and friendly manner. Financial * Protecting company assets by adhering to policies and procedures. * Assesses quantities of stock in storeroom upon arrival and restock inventory if necessary. Qualifications & Traits * Familiar with housekeeping including sanitation, laundry operations, and guest service. Physical Requirements * Capable of walking, standing, crawling, bending, stretching, twisting, and climbing for the duration of your shift. * Capable of kneeling, crouching, lifting up to and including above your head, and repetitive movements. * Dexterity of the hands with ability to squeeze hands, twist and rotate wrists and elbows. * Occasionally lifting above the head. * Pushing, pulling turning heavy carts, up to 50lbs. * Stripping a bed, including bunk beds by climbing a ladder, getting on to the bed. * Climbing up to 4 flights of stairs. * Working at a fast pace. * Lifting bags of linen and garbage, ability to lift into laundry shute and compactor. * Ability to lift up to 30lbs. Additional Requirements Newly hired Pack Members must submit a completed police clearance to Human Resources. Employment may begin before the results are received, based on the Pack Member’s confirmation that they have no unpardoned criminal convictions. If the clearance reveals a conviction, the employer may terminate employment on a case-by-case basis, providing only the minimum notice required under the Employment Standards Act, 2000, with no additional notice or compensation. Great Wolf Lodge is an equal opportunity employer. All applicable provincial and federal laws will be followed to ensure consideration without regard to race, colour, religion, sex, age, disability or other classification protected by law. Great Wolf Lodge will make reasonable accommodations for persons with disability in accordance with applicable law. It is our intention that all qualified applicants be given equal opportunity, and that selection will be made on job related factors. If you require any accommodation in the application process, please contact us.

The House Attendant supports Room Attendants by transporting linens, supplies, and trash while maintaining the cleanliness and organization of storerooms and corridors. They are also responsible for fulfilling guest requests promptly and ensuring all areas meet the resort's high standards.

Candidates must be capable of performing physically demanding tasks, including lifting up to 50 lbs, climbing stairs, and working at a fast pace. A police clearance is required for all newly hired pack members.

• Time managementPreferred
• CommunicationPreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Housekeeping
• Sanitation
• Laundry operations
• Guest service
• Inventory management
• Cleaning
• Communication
• Safety compliance
• Time management
• Physical stamina
• Ironing
• Disinfecting
• Workplace Inclusivity
• Lifting Ability
• HotSOS (Hotel Software)
• Kaizen Methodology
• Customer Service
• Linens
• Operations

• Hospitality
• Customer Service & Support
• Administrative
• House Attendant
• Laundry Worker
• Hand Launderers and Pressers
• Laundry and Dry-Cleaning Workers

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week