Patient Watch Security Guard – Vancouver Coastal Health

Job summary

Continuously observe patients, support their safety and comfort, assist with mobility and positioning, and promptly report changes or needs to healthcare staff. Respond to emergencies and security incidents, de-escalate conflicts, communicate respectfully, and accurately document observations and incidents.

Job details

Securicare is seeking Patient Watch Security Guards to support our healthcare security operations in North Vancouver within the Vancouver Coastal Health (VCH) portfolio. In this role, you will be responsible for monitoring patients who require additional observation to ensure their safety and well-being. This position is critical in preventing falls, self-harm, and other incidents, while working closely with healthcare teams in a dynamic clinical environment. The ideal candidate will have strong attention to detail, excellent communication skills, and the ability to respond effectively in a variety of situations. Pay Rate: $22.50 per hour Location: Lion's Gate Hospital, North Vancouver BC Schedule: Duties & Responsibilities Monitor and observe patients on a continuous basis, ensuring their safety and comfort Report any changes in patient behavior or condition to the healthcare team promptly Assist with patient mobility and positioning as needed Communicate effectively with patients to provide reassurance and support Document observations and activities accurately and promptly Collaborate with nursing staff and other healthcare professionals to provide comprehensive patient care Respond quickly and appropriately to any emergency situations or patient needs Respond promptly to security incidents, including medical emergencies, disturbances, and safety hazards Interact with patients, visitors, and staff in a calm and respectful manner, resolving conflicts and addressing concerns to maintain a peaceful environment Utilize effective de-escalation techniques to manage volatile situations and prevent escalation to violence Document all security-related incidents and observations accurately, completing incident reports and notifying appropriate personnel as necessary Requirements Valid BC Security Workers License (SWL) Valid Basic First Aid certification (OFA 1) Valid Non-Violent Crisis Intervention (MORB) training is an asset Strong interpersonal and communication skills with the ability to engage effectively with diverse individuals in a healthcare setting Previous experience in security, preferably in a hospital or healthcare environment Excellent observational and problem-solving skills with the ability to remain composed under pressure Basic computer skills for report writing and incident documentation Ability to complete detailed reports, multi-task, and perform effectively in a fast-paced environment Flexibility to work various shifts, including weekends and holidays Post-secondary education in Police Foundations, Community Justice Services, or Law Enforcement is an asset. What's In It For You Fun Events Year-Round: From big celebrations to small get-togethers, we love finding reasons to celebrate. Collaborative Culture: Join a supportive, values-driven team where everyone has a voice and wants you to succeed. Training & Growth Opportunities: Continuous learning is part of who we are - expect workshops, micro-lessons, mentorship, and hands-on projects that build your skills for today and your career tomorrow. Purpose-Driven Work: Be part of an award-winning organization recognized for its culture of respect, empathy, and accountability - where every person contributes to making people feel safe. At Securicare, We Live By Our R.E.A.C.H. Values Respect Empathy Accountability Courtesy Honesty At Securicare, you'll be part of a team that values collaboration, innovation, and employee growth. This is more than just a job; it's an opportunity to make a meaningful impact by ensuring a seamless and welcoming office environment. Ready to join the team? Apply today! Salary: $22.50 per hour

What you’ll do

Continuously observe patients, support their safety and comfort, assist with mobility and positioning, and promptly report changes or needs to healthcare staff. Respond to emergencies and security incidents, de-escalate conflicts, communicate respectfully, and accurately document observations and incidents.

Requirements

Applicants must hold a valid BC Security Workers License and Basic First Aid certification; Non-Violent Crisis Intervention training is an asset. The role calls for strong communication and observation skills, preferably prior security experience in a healthcare setting, basic computer and report-writing ability, flexibility for varied shifts, and the ability to remain composed in a fast-paced environment; relevant post-secondary education is an asset.

Benefits

• Year-Round Events
• Collaborative Culture
• Training and Growth Opportunities
• Mentorship
• Purpose-Driven Work

Listed skills

• interpersonal skills · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Multitasking · Preferred
• Team Collaboration · Preferred
• Conflict Resolution · Preferred
• basic computer skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Patient Observation
• Attention to Detail
• Communication
• Patient Safety
• De-escalation
• Conflict Resolution
• Emergency Response
• Incident Reporting
• Observation and Problem-Solving
• Multitasking
• Interpersonal Skills
• Patient Mobility Assistance
• Basic Computer Skills
• Composure Under Pressure
• Team Collaboration

Job areas

• Security & Safety
• Healthcare

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