Operations & Quality Lead

Job summary

Conduct regular quality inspections at client locations to ensure cleaning standards are met and document corrective actions. Provide direction, coaching, and operational support to cleaning staff while managing supplies and equipment inventory.

Job details

We are looking for a dependable, organized, and proactive Operations & Quality Lead to play a key role in the day-to-day delivery of our commercial janitorial services. Working closely with our Manager, you will be our eyes and ears in the field — visiting client locations, inspecting work, supporting cleaning teams, addressing service issues, and helping ensure the standards we promise our clients are consistently delivered. This is a hands-on, field-focused role for someone who takes ownership, notices the details, communicates well, and follows through. What You’ll Do Quality & Account Support Conduct regular inspections at client locations to ensure cleaning standards and scopes of work are being met Document deficiencies, photos, corrective actions, and inspection results Communicate issues to cleaning staff and ensure corrective work is completed Follow up and re-inspect when necessary Identify recurring quality issues and work with the Manager and cleaning teams to resolve them Proactively address service concerns before they become client complaints Assist with client walkthroughs, follow-ups, and new account start-ups Field Operations & Staff Support Maintain a regular presence across assigned client accounts Provide direction, coaching, and support to cleaning staff Assist with onboarding, site orientation, and training of new employees Help coordinate coverage for call-ins and employee absences Communicate schedule changes and operational priorities to staff Address routine service and performance issues, escalating larger concerns to the Manager when appropriate Step in with hands-on operational support when needed to ensure service commitments are met Supplies & Equipment Monitor cleaning supplies and inventory at client locations Coordinate and complete supply deliveries as required Identify equipment issues and help coordinate repairs or replacements Ensure cleaning teams have the supplies and equipment needed to perform their work effectively What We’re Looking For We’re Looking For Someone Who Is dependable, accountable, and takes ownership of their responsibilities Has excellent attention to detail and a strong eye for cleaning quality Is confident providing direction, coaching, and constructive feedback Communicates professionally with employees, management, and clients Is organized and capable of managing multiple accounts and priorities Can work independently, use good judgment, and solve problems in the field Takes initiative and addresses issues rather than waiting for them to be reported Is adaptable and willing to support the operation where needed Experience in commercial cleaning, janitorial services, facilities, hospitality, property services, quality assurance, or field operations is considered an asset. Requirements Valid driver’s licence Reliable vehicle and ability to travel regularly between client locations Ability to successfully pass a criminal record check Comfortable using a smartphone, email, and basic scheduling or inspection applications Availability to work a flexible schedule, including some evenings and additional hours when operational needs require Hours & Schedule Our commercial cleaning operations take place at different times throughout the day and evening, so flexibility is an important part of this role. Some inspections, training, and employee support need to take place while cleaning teams are on-site, which may require evening hours. Additional hours may also occasionally be needed for employee absences, new account start-ups, client needs, or other operational requirements. We’re looking for someone who can adjust their schedule when needed while taking ownership of the responsibilities of the role. What We Offer Competitive hourly compensation based on experience Company gas card for approved work-related travel Opportunity for additional hours based on operational needs Opportunity for increased responsibility as the company grows A varied, hands-on role with meaningful independence in the field Support from an established Manager while having a direct impact on employees, clients, and service quality Why This Role Matters The Operations & Quality Lead is an important connection between our Manager, cleaning teams, and clients. You’ll help make sure our teams have the direction and support they need, our accounts are regularly inspected, problems are addressed promptly, and our clients receive the consistent, dependable service they expect. We’re looking for someone who can become a trusted part of our operation — someone who takes ownership, follows through, and helps keep things running smoothly in the field. If you’re organized, dependable, comfortable working with people, and take pride in making sure things are done properly, we’d like to hear from you. Compensation: $22.00 - $22.00 per hour By joining ServiceMaster Clean, you will be part of an industry leading company with over 65 years of expertise in Canada and opportunities from coast to coast. You'll be part of a talented network of employees with a shared vision. Our environment is a diverse community where successful people work together to achieve common goals. ServiceMaster Clean takes great pride in exceeding the expectations of our customers. Behind our commitment to excellence are five key attributes that define who we are and what makes us different from any other. We Are Experts and dominate the industry in scale and scope with an adaptable, extensive network that consistently delivers exceptional results We Are Committed to our customers and are guided in all we do by their needs. We Are Complete and seek to provide exceptional service and engage in proactive behavior. We Are Driven to pursue the highest standards and continuously improve in all aspects of our business. We Are Steadfast and here for the long haul with consistent service that ensures ongoing customer satisfaction This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchise, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to ServiceMaster of Canada Ltd.

What you’ll do

Conduct regular quality inspections at client locations to ensure cleaning standards are met and document corrective actions. Provide direction, coaching, and operational support to cleaning staff while managing supplies and equipment inventory.

Requirements

Requires a valid driver's license, a reliable vehicle, and the ability to pass a criminal record check. Candidates should be comfortable using smartphones and scheduling apps and be available for a flexible schedule including evenings.

Benefits

• Company Gas Card • Opportunity For Increased Responsibility

Listed skills

• Time management · Preferred
• Problem solving · Preferred
• Quality assurance · Preferred
• Account Management · Preferred
• client relations · Preferred
• Inventory management · Preferred
• Onboarding · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Quality Assurance
• Field Operations
• Staff Coaching
• Account Management
• Inventory Management
• Client Relations
• Onboarding
• Inspection Documentation
• Problem Solving
• Time Management
• Professional Communication
• Operational Support

Job areas

• Management & Leadership
• Consulting
• Hospitality
• Trades
• Customer Service & Support