Concierge

Job summary

The Concierge is responsible for managing telephone inquiries, greeting visitors, and providing administrative support to residents and staff. They also handle mail distribution, process client payments, and maintain accurate records within the company software systems.

Job details

If you take pride in being compassionate, honest, professional, and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work – they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living™. We are searching for a Concierge to join our PARKLAND AT THE COMMON team based in HALIFAX, NOVA SCOTIA. Meaningful Benefits You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development, and advancement. And at the end of every day, you will know you’ve made a measured difference in the lives of our residents. Additional Benefits Include Approximate hourly wage: $19.04 - $20.99 Comprehensive health, vision, and dental benefits plan, including an Employee and Family Assistance Program (eligible immediately upon hire) Life, travel, and other insurances Access to virtual healthcare 24/7 for FREE through the group health benefit plan RRSP program (5% employer matching) Vacation accrual (begins immediately) and travel insurance Free onsite parking Access to thousands of perks vendors and discounts through our WorkPerks program, including excellent discounts for apparel, restaurants, technology, fitness, travel, and tickets to some of your favorite sports and entertainment events Access to continuing education and training through Shannex’s Centre of Excellence Opportunities to be part of sector innovation and continuous improvement initiatives Recognition and Rewards for service excellence and safety About The Opportunity Answers and transfers telephone inquiries, greets and directs visitors; Provides routine information and responds to inquiries from residents, visitors, and staff Sorts and distributes incoming and outgoing mail and couriers Prepares and distributes forms, reports and other documents to appropriate personnel and departments Relays residents’ requests for assistance to appropriate department Enters resident maintenance service requests into appropriate software Enters potential resident information into the Client Relationship Management software Performs a wide variety of assignments, which are sometimes confidential in nature Receives, processes and records client payments Ensures client safety by following and applying all standard operational procedures, safe work practices and training provided Additional duties as required. About You In addition to placing a high value on continuous improvement, collaboration and accountability, you bring: High School / GED completion Minimum 2 years' experience working in a hotel, Retirement Living or hospitality-based position considered an asset Excellent computer skills and experience in Microsoft Office Suite Previous hospitality/customer service experience is an asset, especially with seniors; A friendly outgoing spirit is a definite asset Experience with cash flow Knowledge of Medical Terminology is considered an asset Required to be available for day, evening and weekend shifts as required A passion for the healthcare sector and/or ensuring seniors have access to quality accommodations, services and care

What you’ll do

The Concierge is responsible for managing telephone inquiries, greeting visitors, and providing administrative support to residents and staff. They also handle mail distribution, process client payments, and maintain accurate records within the company software systems.

Requirements

Candidates must have a high school diploma or GED and at least two years of experience in a hospitality or retirement living environment. Proficiency in Microsoft Office and strong customer service skills are essential for this role.

Benefits

• Health insurance • Vision insurance • Dental insurance • Employee and family assistance program • Life insurance • Travel insurance • Virtual healthcare • RRSP program • Vacation accrual • Free onsite parking • Workperks program • Continuing education and training

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Organization · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Cash handling · Preferred
• Communication · Preferred
• Data entry · Preferred
• Microsoft Office Suite · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Microsoft Office Suite
• Telephone etiquette
• Data entry
• Cash handling
• Hospitality
• Problem solving
• Attention to detail
• Interpersonal skills
• Organization
• Medical terminology

Job areas

• Customer Service & Support
• Healthcare
• Administrative
• Hospitality