Dining Room Coordinator

Job summary

The Dining Room Coordinator leads and supervises dining room staff to ensure professional service delivery and compliance with safety and sanitation standards. They also manage resource allocation, staff training, and maintain effective relationships with residents and their families.

Job details

If you take pride in being compassionate, honest, professional, and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work – they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living™. We are searching for a Dining Room Coordinator to join our Parkland Ancaster team based in Ancaster, Ontario. Meaningful Benefits You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development and advancement. And at the end of every day, you will know you’ve made a measured difference in the lives of our residents. Additional Benefits Include Approximate hourly wage: $21.69 - $22.88 Comprehensive health, vision, and dental benefits plan, including an Employee and Family Assistance Program (eligible immediately upon hire for all full time or part time staff) Life, travel, and other insurances Access to virtual healthcare 24/7 for FREE through the group health benefit plan RRSP program (5% employer matching) Vacation accrual (begins immediately) and travel insurance Free onsite parking Access to thousands of perks vendors and discounts through our WorkPerks program, including excellent discounts for apparel, restaurants, technology, fitness, travel, and tickets to some of your favorite sports and entertainment events Access to continuing education and training through Shannex’s Centre of Excellence Opportunities to be part of sector innovation and continuous improvement initiatives Recognition and Rewards for service excellence and safety About The Opportunity Providing leadership in the coordination of dining room staff activities to ensure professional service delivery to residents daily and for special events Outlines work assignments Supervises, directs, and evaluates the work of the team Ensures new team members are orientated and trained on all departmental standards Assists with resource management, such as recruitment, orientation, training, and coaching Performing all duties of the Server position Supporting the development of a quality culture by having a continuous quality improvement philosophy Assisting in the provision of catering services for internal and external events and special functions Coordinates all meal/beverage charges and proper billing Organizes and maintains the process for client menus, diet slips and count sheets. Assists with inventory counts monthly Assists in the process to track and submit records of resident additional food services charges when required Inspects the dining room, serveries and stewarding area to ensure all assigned duties from the previous day have been completed Ensure procedures are followed when alcohol is served if applicable Working with the food services team to promote communication and compliance to policies, procedures and applicable legislation. Develops and maintains effective relationships with residents and their families to determine individual needs, resolve issues or concerns, and evaluate resident satisfaction Maintaining safety and sanitation in the dining areas to meet legislative / organizational standards Performs all other duties as assigned/required About You In addition to placing high value on continuous improvement, collaboration and accountability, you bring: A high-school diploma or GED Proof of Basic Food Safety Training or Food Handler’s certificate is required Proof of valid Smart Serve Certification is required Minimum 2 years’ experience in the food & beverage service industry Successful candidates will be required to obtain a clear Criminal Record Check, and where applicable, a Vulnerable Sector Check, prior to appointment Previous supervisory experience in hospitality or health care foodservice Experience in preparation of work schedules considered an asset Experience using POS software and other essential computer programs considered an asset Previous experience working with the elderly in long-term care or a seniors independent living environment an asset Extensive knowledge of food safety practices Extensive knowledge of food preparation and quality standards Knowledge of meal service and etiquette standards Ability to effectively supervise others Ability to understand resource allocation (including staffing, supplies) A passion for the healthcare sector and/or ensuring seniors have access to quality accommodations, services and care

What you’ll do

The Dining Room Coordinator leads and supervises dining room staff to ensure professional service delivery and compliance with safety and sanitation standards. They also manage resource allocation, staff training, and maintain effective relationships with residents and their families.

Requirements

Candidates must have a high school diploma or GED, a minimum of 2 years of experience in the food and beverage industry, and valid Food Handler and Smart Serve certifications. Previous supervisory experience in hospitality or healthcare foodservice is required, along with the ability to pass a criminal record check.

Benefits

• Health insurance • Vision insurance • Dental insurance • Employee and family assistance program • Life insurance • Travel insurance • Virtual healthcare • RRSP program • Vacation accrual • Free onsite parking • Workperks program • Continuing education and training

Listed skills

• Customer service · Preferred
• Leadership · Preferred
• Quality Improvement · Preferred
• Food safety · Preferred
• Communication · Preferred
• Inventory management · Preferred
• scheduling · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Staff supervision
• Food safety
• Food handling
• Smart serve certification
• Resource management
• Customer service
• Scheduling
• POS software
• Quality improvement
• Catering services
• Inventory management
• Communication
• Conflict resolution
• Sanitation standards
• Leadership

Job areas

• Healthcare
• Food & Beverage
• Hospitality
• Management & Leadership
• Social Services