Taproom Server

Job summary

The Taproom Server provides exceptional customer service by delivering food and beverages while promoting retail products. They are also responsible for maintaining a clean, safe, and welcoming environment for all guests.

Job details

Position: Taproom Server Location: Calgary, Alberta Level: Individual Contributor Benefits and Perks: At Sleeman Breweries, you’ll have access to benefits that support you today and help you plan for tomorrow: ● Competitive compensation ● RRSP-matching program to help you save for retirement ● A commitment to work-life balance ● Benefits coverage for partners and kids ● Parental leave top-up for primary and secondary caregivers ● Employee product credit ● Tuition reimbursement program for eligible employees ● Employee and family assistance program ● Discount program with access to perks from big brands and local favourites ● Professional development opportunities including mentorship and leadership development If you require an accommodation or an accessible format at any stage of the application or hiring process, please let the recruitment team know. We are committed to providing an inclusive and accessible experience for all candidates. Why Join Sleeman Breweries? What’s your story? Ours is about pushing boundaries to create Canada’s third-largest brewery known for unique craft and world-class brands enjoyed across the country. As part of Sapporo Breweries, our story includes Sleeman Breweries in Ontario, Okanagan Spring Brewery in B.C., Wild Rose Brewery in Alberta, and Unibroue in Quebec. When you join Sleeman Breweries, you join a company deeply committed to quality, sustainability, and creating an outstanding employee experience. People here care about what they do and the people they work with. Write your next chapter with us at Sleeman Breweries. Get an inside look at what it’s like working at Sleeman Breweries by following @LifeAtSleeman on Instagram Purpose and Impact The Taproom Server is responsible for providing exceptional customer service to all taproom guests. This role works closely with the serving team to deliver food and beverages, promote and sell retail products, and maintain a clean, welcoming, and safe environment that enhances the customer experience. Responsibilities Guest Service Provide friendly, efficient, and attentive table-side service to all guests. Demonstrate thorough knowledge of beer offerings and menu items to enhance the customer experience. Handle reservations and keg orders using approved software systems. Food & Beverage Service Deliver food promptly from the kitchen to guests. Serve food and beverages in accordance with company standards and responsible service practices. Retail Sales & Product Promotion Promote and sell retail beer products and merchandise. Educate customers on available products and make recommendations based on guest preferences. Teamwork & Operations Work collaboratively with other team members to ensure smooth daily operations. Clear, clean, and reset tables promptly following guest departures. Housekeeping & Safety Maintain a clean, organized, and professional work environment. Follow all company policies and procedures while contributing to a safe workplace. Skills and Qualifications (Required) Valid and current AGLC ProServe Certification Minimum two years of serving experience Ability to work effectively in a fast-paced environment Strong customer service and interpersonal skills Ability to work successfully within a team-based environment Acceptable criminal record check Demonstrated adaptability and flexibility Strong initiative and customer-focused mindset Excellent teamwork and communication skills Work Environment (Hybrid/Onsite) This is an onsite role in a customer-facing taproom environment. The position requires standing for extended periods, serving food and beverages, interacting with guests, and working flexible shifts, including evenings, weekends, and holidays as required. Schedule: 24 hours per week (5 shifts per week) Wage: $15.00/hour + tips Think you have what we need but your credentials don’t perfectly line up? That’s OK! We know that some job seekers miss opportunities if they think their qualifications don’t fit. If you believe your skills and experience can make a difference here, we encourage you to apply! Our Commitment to Diversity, Equity and Inclusion At Sleeman Breweries, we believe that better beer, and better workplaces, happen when people feel welcomed and valued for the differences they bring. We are committed to fair hiring practices free from discrimination, and we encourage applications from all qualified candidates. We use AI to support parts of our recruitment process; however, hiring decisions are always made by people and aligned with our commitment to fairness, consistency, and equal opportunity. BETTER BEER. BETTER PEOPLE. GETTING BETTER We thank all candidates for their interest however only those selected to proceed will be contacted.

What you’ll do

The Taproom Server provides exceptional customer service by delivering food and beverages while promoting retail products. They are also responsible for maintaining a clean, safe, and welcoming environment for all guests.

Requirements

Candidates must possess a valid AGLC ProServe Certification and have at least two years of serving experience. Strong interpersonal skills and the ability to work effectively in a fast-paced, team-based environment are required.

Benefits

• Competitive compensation • RRSP-matching program • Work-life balance • Benefits coverage for partners and kids • Parental leave top-up • Employee product credit • Tuition reimbursement program • Employee and family assistance program • Discount program • Professional development opportunities

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• adaptability · Preferred
• interpersonal skills · Preferred
• Housekeeping · Preferred
• Safety Compliance · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Beer knowledge
• Table-side service
• Retail sales
• Product promotion
• Teamwork
• Communication skills
• Interpersonal skills
• Adaptability
• Flexibility
• Initiative
• Food and beverage service
• Housekeeping
• Safety compliance
• Product Promotion
• Artificial Intelligence
• Customer Service
• Communication
• Interpersonal Communications
• Leadership Development
• Mentorship
• Merchandising
• Operations
• Retail Sales
• Service Delivery Framework
• Software Systems
• Reservations

Job areas

• Hospitality
• Food & Beverage
• Customer Service & Support
• Retail
• Taproom Manager
• Waiter / Waitress
• Waiters
• Waiters and Waitresses