Patient Outreach Coordinator

Job summary

Engage current and prospective patients through phone, email, text, and in-person communication, supporting appointment scheduling, reminders, follow-ups, and patient inquiries. Coordinate outreach campaigns, community events, patient education, and feedback collection while maintaining accurate records and collaborating with clinical and administrative staff.

Job details

Company Description Smile Club Dental is a modern dental practice in Toronto, ON, dedicated to providing a tech-driven, seamless experience for every patient. The team focuses on combining advanced technology with compassionate, personalized care. Patients can expect efficient, streamlined visits supported by digital tools and clear communication. Smile Club Dental values collaboration, innovation, and a welcoming environment for both patients and team members. Role Description The Patient Outreach Coordinator is a full-time, on-site role based in Toronto, ON. This position is responsible for engaging with current and prospective patients through phone, email, text, and in-person communication to support appointment scheduling, reminders, and follow-ups. The coordinator helps organize outreach campaigns, supports community events, and gathers feedback to improve patient experience. Day-to-day tasks include answering patient inquiries, maintaining accurate records in practice management systems, coordinating patient education materials, and collaborating with clinical and administrative staff to ensure consistent service. The role also involves identifying opportunities to strengthen patient relationships and support practice growth. Qualifications Strong Communication skills, including clear verbal and written interaction with diverse patient groups. Experience in Community Outreach and engagement, preferably within healthcare or community-based organizations. Proven Customer Service skills with a focus on empathy, professionalism, and problem-solving. Ability to conduct basic Research and use insights to support outreach initiatives and patient education. Experience providing Training or guidance to patients or team members on processes, tools, or services. Comfort working with digital tools, scheduling systems, and patient management software. Strong organizational skills, attention to detail, and ability to manage multiple tasks in a fast-paced environment. Previous experience in a dental or healthcare setting is an asset. High school diploma required; post-secondary education in healthcare administration, communications, or a related field is an advantage. Pay Range $20 to $25/hour

What you’ll do

Engage current and prospective patients through phone, email, text, and in-person communication, supporting appointment scheduling, reminders, follow-ups, and patient inquiries. Coordinate outreach campaigns, community events, patient education, and feedback collection while maintaining accurate records and collaborating with clinical and administrative staff.

Requirements

Requires strong verbal and written communication, community outreach and customer service experience, organizational skills, and comfort with digital tools and patient management systems. A high school diploma is required; post-secondary education in healthcare administration, communications, or a related field is an advantage, and dental or healthcare experience is an asset.

Listed skills

• Customer service · Preferred
• Appointment Scheduling · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Training · Preferred
• Attention to detail · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Communication
• Community Outreach
• Customer Service
• Patient Engagement
• Appointment Scheduling
• Patient Follow-Up
• Research
• Patient Education
• Training
• Digital Tools
• Scheduling Systems
• Patient Management Software
• Recordkeeping
• Organization
• Problem-Solving
• Attention to Detail

Job areas

• Healthcare
• Customer Service & Support
• Marketing
• Administrative