Customer Experience Representative

Job summary

The Customer Experience Representative is responsible for providing exceptional customer service, offering product recommendations, and educating customers on cannabis. They also manage point-of-sale transactions, maintain inventory, and ensure strict adherence to all cannabis regulations.

Job details

Work Location Value Buds Appleby Crossing About the Role Retail Sales Associate – Cannabis (Customer Experience Rep) About Value Buds Value Buds is one of Canada’s largest cannabis retailers, with stores across B.C., Alberta, Saskatchewan, Manitoba, and Ontario. Value Buds has a simple mission: deliver compelling value to cannabis consumers. Our goal is to attract, grow, and retain a loyal customer base by offering high-quality cannabis products in convenient locations and every-day low prices. About the Role We’re looking for a motivated and dependable Customer Experience Representative to join our team. As a Customer Experience Representative, you’ll be the face of our brand, providing exceptional service while helping customers navigate the exciting world of cannabis. This role is ideal for someone who love building relationships, eager to learn and make a positive impact in a growing industry. What You’ll Do Create a welcoming experience for every customer Provide product recommendations and cannabis education Operate the POS, handle payments, and issue receipts Restock shelves and support basic inventory tasks Ensure compliance with cannabis regulations, including ID verification About You Customer service, retail, or hospitality experience is an asset Strong communication skills and a customer-first attitude Cannabis selling certification (Selling It Right, SellSafe, CRTP, CRWTP, or CanSell) Minimum age requirement based on province (18/19+) Ability to stand for extended periods and lift up to 40 lbs Eligible to pass a Criminal Record Check Why You’ll Love Working With Us Career growth and internal promotion opportunities In-depth product training and ongoing learning Supportive, team-oriented environment Employee product discounts across our retail banners Competitive wages and flexible scheduling options Employee & Family Assistance Program (EFAP) available to all employees, offering confidential 24/7 mental health, wellness, financial, and family support Additional benefits available to full-time employees, including health, dental, prescription drug coverage, and paid vacation. Our Commitment to Diversity, Equity and Inclusion At Value Buds, we are committed to building a diverse, equitable, and inclusive workplace where everyone feels valued and empowered to contribute. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, age, disability, veteran status, or any other protected characteristic. Ready to Apply? If you’re excited about cannabis and great customer service, apply today to join our team. Rate of Pay 18 CAD Hourly Plan

What you’ll do

The Customer Experience Representative is responsible for providing exceptional customer service, offering product recommendations, and educating customers on cannabis. They also manage point-of-sale transactions, maintain inventory, and ensure strict adherence to all cannabis regulations.

Requirements

Candidates should have previous experience in retail or hospitality and possess a valid cannabis selling certification. Applicants must meet the provincial age requirement and be capable of performing physical tasks like lifting up to 40 lbs.

Benefits

• Career growth • Internal promotion opportunities • Product training • Employee product discounts • Flexible scheduling • Employee & Family Assistance Program • Health insurance • Dental insurance • Prescription drug coverage • Paid vacation

Listed skills

• Customer service · Preferred
• Regulatory Compliance · Preferred
• Cash handling · Preferred
• Communication Skills · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Retail sales
• Cannabis product knowledge
• POS operation
• Cash handling
• Inventory management
• Regulatory compliance
• ID verification
• Communication skills
• Product recommendations
• Communication
• Customer Service
• Willingness To Learn
• Medical Prescription
• Mental Health
• Team Oriented
• Retail Sales
• Workplace Inclusivity
• Selling Techniques
• Family Support
• Cannabis
• Issuing Receipts
• Cannabis Regulations

Job areas

• Retail
• Customer Service & Support
• Sales
• Customer Experience Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives