Case Manager

Job summary

The Case Manager provides client-centered support to individuals experiencing homelessness, mental health challenges, and substance use issues. Responsibilities include coordinating care, facilitating support groups, and maintaining accurate documentation while working within a multidisciplinary team.

Job details

Case Manager – Haven Toronto Position Type: Part-Time, Permanent Start Date: June 22, 2026 Schedule: 8am-4pm, Saturday and Sunday Reporting to: Manager of Life Enrichment Programs Compensation: $21,763.64/annum This position is part of the CUPE [Local # 2289-05] bargaining unit and is subject to the terms and conditions outlined in the collective agreement. Since 1933, Haven Toronto has been a drop-in centre where elderly homeless, marginally housed and socially isolated men can feel safe, where they can form and cultivate friendships, and become part of a community. Our vision is a safe and just community in which elder homeless men can live a quality and dignified life. Summary: The Case Manager provides client-centered support to individuals experiencing homelessness, substance use, mental health challenges, and complex social needs. Working as part of a multidisciplinary team, the Case Manager is responsible for coordinating care, supporting access to services, and helping clients develop and achieve their goals through individualized service planning. Key Responsibilities • Manage a caseload of clients with complex needs, providing ongoing case management and support • Complete assessments and service planning in collaboration with clients • Provide supportive counselling, brief interventions, and crisis response as needed • Facilitate groups (e.g., life skills, harm reduction, wellness) • Support access to housing, income supports, healthcare, and community resources • Maintain accurate and timely documentation on EMHware including case notes and service data • Build and maintain relationships with community partners and service providers • Advocate for clients within systems and support navigation of services • Contribute to a safe, welcoming, and inclusive program environment • Assist clients in accessing core services such as showers, laundry, meals, clothing, and recreation areas. • Provide crisis intervention in accordance with Haven Toronto and SMH policies and procedures; document actions taken and recommendations for follow-up. • Assist at the front desk by greeting clients, answering calls, registering clients for the program, booking appointments, providing referrals, and offering client support. • Administer first aid or call emergency services when required. • Work collaboratively with staff who work during the week in order to provide wrap around care. Knowledge, Skills, and Abilities • Strong understanding of substance use, mental health, trauma, and recovery • Knowledge of harm reduction and housing-first approaches • Understanding of the social determinants of health and barriers faced by individuals experiencing homelessness • Demonstrated skills in assessment, case management, and supportive counselling • Ability to work collaboratively within interdisciplinary teams and with community partners • Experience working within a trauma-informed and anti-oppression framework • Strong interpersonal, communication, and documentation skills • Ability to manage competing priorities in a fast-paced environment Qualifications • Bachelor’s Degree in Social Work (BSW) from an accredited institution. • Registration and membership in good standing with the Ontario College of Social Workers and Social Service Workers (OCSWSSW) is required. • Demonstrated experience in case management, assessment, and working with individuals experiencing mental health and/or substance use challenges. • Training in motivational interviewing and group facilitation is an asset • Additional language skills are an asset If you feel you would be a good fit for this role with Haven Toronto, please submit a single document with a cover letter and resume Haven Toronto strives to foster a workplace that reflects the diversity of the community we serve and welcome applications from all qualified candidates; however, only those selected for an interview will be contacted. Haven is also committed to developing an inclusive, barrier-free selection process and work environment. If contacted, please advise the hiring manager if you require any accommodation measures to ensure you will be interviewed in a fair and equitable manner. Information received relating to accommodation requests will be treated with confidentiality.

What you’ll do

The Case Manager provides client-centered support to individuals experiencing homelessness, mental health challenges, and substance use issues. Responsibilities include coordinating care, facilitating support groups, and maintaining accurate documentation while working within a multidisciplinary team.

Requirements

Candidates must hold a Bachelor’s Degree in Social Work and be registered with the OCSWSSW. Demonstrated experience in case management and working with vulnerable populations is required.

Listed skills

• First Aid · Preferred
• crisis intervention · Preferred
• assessment · Preferred
• Group Facilitation · Preferred
• Mental Health Support · Preferred
• interdisciplinary collaboration · Preferred
• case management · Preferred
• Documentation · Preferred
• client advocacy · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Case management
• Supportive counselling
• Crisis intervention
• Harm reduction
• Mental health support
• Substance use support
• Assessment
• Service planning
• Group facilitation
• Trauma-informed care
• Anti-oppression framework
• Documentation
• Client advocacy
• First aid
• Interdisciplinary collaboration
• Coordinating
• Interpersonal Communications
• First Aid
• Advocacy
• Confidentiality
• Mental Health
• Social Work
• Trauma Care
• Case Management
• Crisis Management
• Social Determinants Of Health
• Crisis Intervention
• Medical Records
• Life Skills Development
• Booking (Sales)
• Motivational Interviewing
• Service Planning

Job areas

• Social Services
• Healthcare
• Administrative
• Case Manager
• Social Work and Counselling Professionals
• Child, Family, and School Social Workers

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