E-Advisor

Job summary

The E-Advisor engages prospective students through various digital channels to convert inquiries into appointments for program advisors. This role also maintains CRM records, tracks enrollment metrics, and supports marketing initiatives to meet institutional targets.

Job details

Stenberg College is an industry leader with excellent reputation amongst health care and human service professionals. We take pride in everything we do and truly care about the success of our students and our team. We are more than a workplace -we're a collaborative hub of diverse backgrounds, talents and expertise. We are the place to channel your passion, collaborate with top talents, and engage in work that's pivotal to our students, faculty, and the communities they serve. About the Role The E-Advisor engages prospective students through online, phone, and text interactions to convert inquiries into appointments with Program Advisors. Reporting to the VP of Admissions, this role provides program information, schedules interviews and testing, updates the CRM, and supports marketing initiatives to help meet enrollment targets, while staying informed about program details and career opportunities. * Employment Type: Part-Time, Permanent * Location: Remote * Compensation: $18.25 per hour plus commission * Schedule: 20 hours per week, including a required commitment to work at least one weekend day (Saturday or Sunday), with the remaining hours scheduled during the week. Some flexibility is available. What you will do: * Respond promptly to prospective student inquiries via phone, email, chat, and text. * Provide accurate information about programs, special offers, and upcoming events. * Schedule appointments for information sessions, interviews, and entrance testing. * Update and maintain CRM with all interactions, notes, and applicant information. * Collaborate with Program Advisors, Registrars, and Marketing to ensure lead management and follow-up. * Track and report on inquiry volume, appointments, follow-ups, and enrollments. * Support marketing campaigns and recruitment events as needed. * Stay knowledgeable about program details, industry requirements, and career opportunities. * Attend staff meetings, training sessions, and graduation ceremonies as required. * Identify opportunities to improve engagement processes and share feedback with the VP of Admissions. Who you are: * Diploma or degree in Marketing, Public Relations, Communications, or a related field, or equivalent combination of education and experience. * Previous experience in telemarketing, virtual customer service, or student engagement. * Strong verbal and written communication skills with an exceptional command of English. * Proficiency in MS Office and experience using CRM systems. * Excellent organization, attention to detail, and multitasking abilities. * Ability to work independently, prioritize tasks, and manage time effectively. * Previous experience in the education industry is an asset. * Dynamic, professional, and personable telephone manner. Why Join Us? We offer a purpose-driven workplace that values integrity, learning, and collaboration. This is an opportunity to grow your career while making a meaningful impact. Our Core Values We are guided by values that shape everything we do: * Connectedness and Inclusivity * Collaboration and Innovation * Accountability and Integrity * Adaptability and Responsiveness Equity, Diversity, and Inclusion Stenberg College is committed to creating a diverse, inclusive, and equitable environment where all individuals can thrive. We welcome applicants from all backgrounds, including Indigenous Peoples, People of Color (BIPOC), LGBTQ2S+ individuals, people with disabilities, and others who may face barriers. We believe that diversity strengthens our team, encourages innovation, and fosters a more compassionate workplace. Want to learn more about Stenberg College? Please check out our website at stenbergcollege.com We thank all applicants for their interest and will contact shortlisted candidates.

What you’ll do

The E-Advisor engages prospective students through various digital channels to convert inquiries into appointments for program advisors. This role also maintains CRM records, tracks enrollment metrics, and supports marketing initiatives to meet institutional targets.

Requirements

Candidates must possess a degree or diploma in Marketing, Communications, or a related field, along with experience in telemarketing or virtual customer service. Strong verbal and written communication skills and proficiency in CRM systems are essential for this role.

Listed skills

• Customer service · Preferred
• CRM Management · Preferred
• Communication · Preferred
• Time management · Preferred
• Multitasking · Preferred
• Data entry · Preferred
• MS-Office · Preferred
• Organization · Preferred
• Attention to detail · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Telemarketing
• CRM Management
• Communication
• Time Management
• Multitasking
• Lead Management
• Data Entry
• MS Office
• Student Engagement
• Organization
• Attention To Detail
• Accountability
• Compassion
• Adaptability
• Customer Relationship Management
• Public Relations
• English Language
• Marketing
• Human Services
• Innovation
• Prioritization
• Detail Oriented

Job areas

• Education
• Customer Service & Support
• Marketing
• Administrative
• Advisor
• Unclassified Specialized Occupation

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