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Original job posting

Front-end associates are responsible for directing customers to registers and processing transactions accurately using the GET checkout process. They also promote store services and maintain safety and loss prevention standards.

Job details

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot. Position Overview: Front-end associates proactively direct customers to open registers and support customers at the assisted check-outs throughout the store. The front end associate will excel at processing transactions accurately and timely by executing our GET checkout process. Key Responsibilities: Ensures Customer Satisfaction Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business. Demonstrates knowledge of products and services and makes appropriate suggestions to meet the customers’ needs. Treats all customers and associates in a sincere, appreciative manner and minimizes the time in the checkout line, acknowledging waiting customers. Promote and recommends services offered such as Credit, Extended Warranty, Tool Rental, Pro Services, etc. Maintains Safety, Security and Shrink Mitigation Follows all Safety and Loss Prevention policies and procedures. Follows processes on the front-end designed to mitigate shrink and protect assets. Competencies: Communicates Effectively Customer Focus Skills: Interpersonal skills Cash Handling Direct Manager/Direct Reports: Front End Supervisor Travel Requirements: None Physical Requirements: Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items Working Conditions: Working within a flexible schedule that may include evening and weekends. Warehouse environment that can be dusty and noisy. Doors are frequently open, causing drafts and interior temperature changes. Minimum Education: Highschool Diploma or Equivalent Minimum Years of Work Experience: 1 to 2 years Retail or Cash experience an asset Minimum Leadership Experience: NA Certifications: NA Other Requirements/Assets: NA

What you’ll do

Front-end associates are responsible for directing customers to registers and processing transactions accurately using the GET checkout process. They also promote store services and maintain safety and loss prevention standards.

Requirements

Candidates must have a high school diploma or equivalent and 1 to 2 years of retail or cash handling experience. The role requires the ability to work a flexible schedule including evenings and weekends in a warehouse environment.

Listed skills

• Customer service · Preferred
• Product Knowledge · Preferred
• interpersonal skills · Preferred
• Safety Compliance · Preferred
• Cash handling · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Cash Handling
• Interpersonal Skills
• Transaction Processing
• Product Knowledge
• Safety Compliance
• Loss Prevention
• Communication
• Curiosity
• Warehousing
• Leadership
• Interpersonal Communications

Job areas

• Retail
• Customer Service & Support
• Unclassified
• Retail Customer Service Manager
• Retail and Wholesale Trade Managers
• First-Line Supervisors of Office and Administrative Support Workers